Job Title: Aftersales Manager
Location: Kildare, Ireland
About Us:
An international leader in distributing and supporting machinery across multiple industries is seeking a dynamic Aftersales Manager to drive and enhance customer support and service functions across Ireland.
Job Objective:
To lead, manage, and coordinate all aftersales activities, including parts, training, retail servicing, and customer support, while providing exceptional customer service, driving parts and service sales, and managing the mobile service team to ensure consistent delivery of high standards in the territory.
* Act as the primary point of contact for service and parts enquiries, ensuring smooth technician bookings and parts identification.
* Manage and lead the mobile service team and internal technicians, organizing daily schedules to meet customer needs.
* Develop and execute retail parts and service strategies, focusing on growth, service levels, and market share expansion.
* Lead parts promotions, marketing programs, and local initiatives to boost sales and brand awareness.
* Oversee pricing policies and ensure competitiveness in the market, responding proactively to market needs.
* Work closely with the General Manager on action plans, departmental budgets, and strategic objectives.
* Proven experience in aftersales management, service coordination, and team leadership.
* Excellent communication skills, both written and verbal, with strong customer-facing abilities.
* Strong organisational and administrative skills, proficient in Microsoft Office.
* Ability to multi-task in a fast-paced, changing environment, with a strategic mindset.
About Our Offer:
* Be part of a growing, international company with exciting development plans in Ireland.
* Lead a dynamic team and make a real impact on our aftersales operations.
* Competitive salary, training, and development opportunities.
* Benefits package including employee discounts, career progression, and a collaborative work environment.