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Responsibilities
* This role requires strong business acumen, with a strategic business approach to understand and maximize on business opportunities that the account presents.
* Can read the room and have a good understanding of opportunities and/or red flags, both internally and externally.
* Be analytical, sharp, and have critical thinking.
* Identify potential for growth and continuous improvements to support account retention and development of new business opportunities.
* Develop and maintain business relationships with all key stakeholders across all levels of the customer’s organization, including at board and directors’ level.
* Manage business retentions, account development, and further growth through account penetration, customer relationship management, and business improvement initiatives.
* Lead and manage negotiations and procurement activities such as RFQs and/or retention activities.
* Create and maintain implementation documents such as SOPs and work instructions.
* Lead and project manage internal and external projects such as EDI Projects, especially if there is a special project requested by the customer.
* Lead project implementations (as and when required).
* Drive internal alignment to meet customer performance objectives and expectations.
Skills and Experience
* Strong business acumen, critical thinking, and problem-solving skills.
* Strategic approach and vision to establish the account’s strategic direction for the future.
* Strong leadership skills with the ability to influence outcomes and people management abilities.
* Exceptional relationship management and communication skills, both written and spoken.
* Excellent presentation skills with the ability to use Ms PowerPoint or other software.
* Ability to lead and drive business meetings, both internal and external.
* Ability to work effectively within a customer-driven deadline environment.
Personal Attributes
* Be a self-starter and can work well on your own initiative.
* Commercially astute.
* Good planning and self-motivation.
Qualification/Education
* Minimum of 5 years work experience in a similar or related role.
* Previous experience in the logistics/transport sector is a plus but not mandatory.
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