Job Description:
We are seeking an experienced IT Support Engineer to join our team and help us maintain and expand our technological infrastructure.
The IT Support Engineer will play a crucial role in deploying, managing, and maintaining our IT systems.
This is a busy and varied environment with a mix of helpdesk and project work.
* Provide system support and administration expertise to the Mount Charles User community;
* Support for Windows operating systems, laptops, desktops, mobile and tablet devices;
* Manage our Microsoft environment including Intune, Azure, Share Point, O365, Exchange and Teams components across all six group companies.
The Role:
Key Responsibilities:
* Management of the Microsoft environment to include Entra and Intune;
* Prioritise and respond to helpdesk tickets and troubleshoot issues with hardware and software;
* Install and configure software and hardware, including EPOS tills, Windows 10/11 systems, laptops, desktops, mobile and tablet devices;
* Set up and manage accounts, workstations and mobile devices;
* Monitor system performance and maintain systems according to requirements;
* Upgrade systems with new releases and models;
* Develop expertise to train staff on new technologies;
* Assist with technology requirements of our Events Division;
* Escalation of significant issues to the Head of IT or the CTO.
Requirements:
* Proven experience as a Support Engineer, System Administrator, Network Administrator, or similar role;
* Experience with EPOS systems, Windows 10/11 systems, laptops, desktops, mobile and tablet devices;
* Experience managing a Microsoft 365 environment with exposure to Azure/Intune;
* Knowledge of system security, role-based access controls, and data protection;
* Resourcefulness and a conscientious, problem-solving aptitude;
* Excellent communication skills with the ability to build relationships with other teams and departments to enable enhanced support and communications.
About Us:
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.