Job Title: Data Center Technician
About the Role
This is a unique opportunity to work in some of the most cutting-edge data centers in the world, changing the face of Cloud technology in the region.
Responsibilities:
* Work and meet SLA's against assigned trouble tickets via a directed workflow
* First line touch point for hardware troubleshooting and technical issues
* Perform regular server hardware repairs (drives, motherboards etc)
* Carry out routine network, server hardware and OS related repairs
* Work with cross-functional teams on a regular basis to complete routine work
* Engage with Smart Hands in EU Regional POPs
* Adhere to security and safety best practices in the data center
* Participate in Data Center power & cooling events
* Participate in team meetings for metric analysis and daily/weekly goals achievement
* Identify and help create documentation for use globally
* Identify and help create process improvements relevant to the data center environment
* Perform server upgrades, rebuilds, scheduled works as required
* Interact with third party vendors & contractors
* Contribute to the development of other team members
Key Requirements:
* High school or equivalent diploma
* Experience with computer hardware troubleshooting and repair
* Experience in networking
* Experience with Linux Operating Systems
What We Offer:
A diverse and inclusive workplace where you can grow and develop your skills. Amazon is an equal opportunities employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.