Cloud Support Engineer
We are looking for a Cloud Support Engineer to join our AWS Support team. As a member of this team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
About the Role
* Leverage your technical expertise to troubleshoot and resolve complex customer issues across a wide range of cloud products and services.
* Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
* Drive customer communication during critical events.
* Develop and present training to new hires and the developer community.
* Work on projects that improve support-related processes and our customers' technical support experience.
Key Responsibilities
1. Learn and use groundbreaking technologies.
2. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
3. Interact with leading engineers around the world.
4. Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
5. Drive customer communication during critical events.
6. Drive projects that improve support-related processes and our customers' technical support experience.
Requirements
* Ability to communicate effectively in English and Portuguese (written and spoken).
* Good knowledge/experience in administration and troubleshooting basic OS and Networking database related issues.
* Knowledge in Database engines: MySQL/Oracle/PostgreSQL/MariaDB/SQL Server/Amazon Aurora, database installation process, database clients, Database engine agnostic fundamentals, HA & DR topologies for databases, database migrations.
* Experience performing basic optimization of databases.
* 2 to 4 years of relevant experience.
* Knowledge/experience in Database troubleshooting and performance tuning, setting up monitoring/alarming for production DB environments, Database migration and ETL knowledge/experience.
* Experience with NoSQL technologies like DynamoDB, Redis, MongoDB, Cassandra, or Riak and Database migration and ETL.
What We Offer
* Career development opportunities across the organization.
* Training programs to help you develop the skills required to be successful in your role.
* A diverse and inclusive workplace culture that empowers employees to deliver the best results for our customers.
Salary
$120,000 - $180,000 per year