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Library Assistant (Clinical Support Portfolio), Dublin
Client: RCSI
Location: Dublin, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: bd7ce576261a
Job Views: 1
Posted: 02.04.2025
Expiry Date: 17.05.2025
Job Description:
Post Date: 29-May-2024
Close Date: 19-Jun-2024
Job Title: Library Assistant (Clinical Support Portfolio)
Reporting To: Clinical Librarian
Location: RCSI Library, Beaumont Hospital
Contract type/duration: Permanent, Full-time
Closing date for applications: 5pm, Wednesday 19th June 2024
Interview date: Week beginning 15 July 2024
Objective of this post: To proactively assist library customers to access and use library resources, services, and facilities to support their learning, teaching, and research activities; to positively support the development and delivery of these services and resources.
The Library Assistant (Clinical Support Portfolio) will be a member of the wider RCSI Library Customer Services team providing a welcoming and knowledgeable frontline service to users both online and onsite and hold the Clinical Support specialist portfolio. RCSI Library supports the personal and professional development of all team members. Library assistants participate in regular and ongoing training and development relevant to their roles in order to enable them to best support library users.
Specific Responsibilities include:
1. Delivering excellent customer service at all times by providing a welcoming, supportive, and efficient service to all library users.
2. Providing classroom-based and online assistance to the Clinical Librarian and others by delivering basic introductory training sessions and assisting with hands-on help in other sessions.
3. Supporting the Clinical Librarian and other colleagues in preparing content and materials for library training.
4. Working with the RCSI Library, Beaumont Hospital team to deliver the clinical query service.
5. Providing guidance to users, conducting basic searches with referral to further materials and as needed escalating to the Clinical Librarian.
6. Developing and maintaining electronically delivered library services including, but not limited to, e-resource collection for Beaumont Hospital staff, the library website, online catalogue, e-journal portal, LibGuides, Moodle, and library communication channels.
7. Creating and editing metadata records in the RCSI Repository.
8. Supporting Content & Metadata Management workflows as required to support collection development.
9. Delivering document supply services including responding to queries.
10. Providing support and assistance to internal and external library customers in person, by phone, by email, and online.
11. Maintaining the library environment, including shelving books and tidying of library resources.
12. Using the library management systems to carry out a range of administrative and processing tasks.
13. Carrying out administrative duties, including but not limited to registering library users, collecting and producing regular statistics.
14. Contributing to the planning, development, marketing, and promotion of library services.
15. Participating in internal library project teams/activities as necessary.
16. Attending team meetings and liaising effectively with colleagues.
17. Undertaking appropriate staff development programmes and keeping up to date with new resources.
Person Specification:
The successful candidate will ideally possess and demonstrate:
Mandatory
1. A relevant third level qualification and/or relevant experience as a Library Assistant in a similar environment (health/hospital/clinical/academic library).
2. Excellent customer service ethos and demonstrated customer care skills.
Desirable
1. Strong IT and software application skills including Microsoft Office.
2. A working knowledge of document supply services.
3. Demonstrated collection management skills.
4. Excellent interpersonal skills and the ability to communicate effectively.
5. Ability to multitask and work calmly under pressure.
The Process:
Interview and presentation: Shortlisted candidates will be invited for a formal competence-based interview and presentation.
Particulars of Post: This post is a full-time permanent position. The appointee will report to the Head of Department or nominee.
Employee Benefits: RCSI offers a wide range of benefits in areas including time away, finance, community, health, and well-being.
Informal Enquiries: Informal enquiries are invited in the first instance through Rebecca O'Brien. All applications for this post must be made through the career's webpage www.rcsi/careers.
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