Order Management Specialist, Dublin City
Client: Applied Materials
Location: Dublin City, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: b5a59b4f5e62
Job Views: 118
Posted: 03.03.2025
Expiry Date: 17.04.2025
Job Description:
Job Summary: You will be responsible for the successful management of customer accounts for spare part contracts and repairs. You will ensure timely completion of all activities related to spares contracts, accurate billing, and reconciliation. You will work regularly with local Operations (Applied Materials customer service), Customer, Order fulfillment, Customer service representatives, Planning, Purchasing, Marketing, Logistics, Finance, and Sales.
Key Responsibilities:
1. Order Management:
* Customer and Contract repair support
* Consignment management
* Backlog management
* Critical orders & Downs follow-up
* Invoice & billing queries
* Customer ERP data integrity alignment
* Customer pricing data alignment
1. Customer and Account team support:
* Frontline primary contact to customers regarding Spares operational issues and escalation management
* Pre-Sales support
* Publishing reports
* Managing escalations from internal customers (Account team)
* Follow-up of KPIs to meet customer requirements
* Attend meetings to address any customer-specific issues or support process standardization discussions.
2. Billing:
* Manage billing for FPM and customer accounts, ensuring all tasks are completed on time (monthly + weekly pre-reconciliation).
* Ensure Ship Not Billed activity/billing aging is minimized. If discrepancies are discovered, you will be responsible for resolving them with relevant parties.
* Manage and resolve customer inquiries/disputes in collaboration with local Customer service and Sales teams.
3. Inventory Management:
* Ensure 100% alignment between customer and Applied Materials systems.
4. Reverse Logistics:
* Process all reverse supply chain and failure analysis.
Your Profile:
* Commercial Education, Bachelor or Master degree with minimum 5 years working experience in customer service.
* Fluent in both French and English; an additional language is a plus.
* Strong customer focus, empathy, active listening, and patience to build positive relationships with customers.
* Strong communication skills, curiosity, team spirit, analytical and problem-solving skills, and rigor.
* Good analytical skills.
* Knowledge of supply chain processes; overall spares & services business processes appreciated.
* Semiconductor experience is a plus.
* Project management experience is a plus.
* SAP/CRM experience is a plus.
Technical Competencies:
* Knowledge of computer and Microsoft Office products.
* Good Excel knowledge (Pivots, VLOOKUPs, Charts, etc.).
* MS Outlook
* MS PowerPoint
* SAP
Qualifications:
Education: Associate's Degree
Years of Experience: 1 - 2 Years
Time Type: Full time
Employee Type: Assignee / Regular
Travel: Yes, 10% of the Time
Relocation Eligible: No
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