The Employment Coach is responsible for the case management of an allocated caseload of up to 80 customers with a prior offender history, with the objective of finding them employment. The role will consist of case management with a focus on improving the customers’ capacity to work by stabilising non-vocational issues and building vocational skills and experience.
The role will also include undertaking ‘reverse marketing’ of customers to suitable employers and running group-based job search sessions to motivate and promote further job placements for customers. The right person for this role will possess a genuine passion for recruitment and working with those in need, an ability to meet individual targets, and contribute to a strong site team. There will also be a strong focus on generating suitable vacancies and job referrals to place our customers into.
The role is being offered on a full-time, ongoing basis at our Kilkenny site with the opportunity to travel to our Oaklands site.
You’ll also experience the work/life balance that comes with working a 9-day fortnight, with a dedicated and fixed day off every second week.
You will still receive the remuneration of a full-time employee in addition to the ability to salary sacrifice. This challenging role will be a well-sought-after opportunity so we encourage you to submit your application at your earliest convenience.
About You
To be successful in the role you will be able to:
1. Demonstrate a passion and drive for helping people find employment;
2. Demonstrate outstanding interpersonal skills and ability to develop positive relationships with a diverse range of customers, employers, and staff;
3. Demonstrate the ability to assess, match, and refer customers to appropriate job opportunities and to advocate directly to employers;
4. Demonstrate the ability to achieve individual targets and work to clearly defined KPIs;
5. Demonstrate a minimum typing speed of 30 WPM;
6. Demonstrate strong administration skills and IT literacy, data entry and typing skills, Word, Excel, and Outlook experience;
7. Demonstrate attention to detail and ability to work under pressure;
8. Demonstrate previous experience in the employment services or call centre industry or similar will be highly regarded.
You will also be required to:
1. Have a minimum Certificate IV in Employment Services or Career Development or willingness to study;
2. Have experience in Employment Services or a related Service industry.
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