Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world.
Do you love technology and solving complex technical issues? Are you passionate about working for one of the global leaders in enterprise data & cyber security solutions? Our Technical Support Engineer role at Trend Micro is for you.
As the number of cyberattacks and digital threats continue to grow, our world needs more passionate and innovative individuals who seek to be trailblazers in and shapers of the rapidly evolving cybersecurity landscape.
Our support team in Trend Micro collaborates to deliver the best possible support experience for our enterprise customers. With the threat landscape constantly evolving, you will receive the opportunity to become a security expert by developing your skills in the areas of threats, security solutions, and customer domain.
What you will bring to the team:
1. You will be excited about technology and you love solving complicated technical issues.
2. You will be able to work within a team, independently and you are able to liaise effectively with our clients' onsite, online and by telephone.
3. You will also present tested solutions to our clients that can be implemented successfully within the client environment.
4. You will be a trusted advisor who is able to solve customer issues and take ownership.
What we are looking for from you:
1. A college/university degree or have equivalent work experience.
2. 3+ years’ experience of complex troubleshooting or technical support.
3. Strong knowledge in virtualized environments.
4. Cloud Technology – private and public.
5. Experience in AWS/Azure/Google Cloud.
6. Knowledge of VMware, Citrix, Docker, Kubernetes, and AWS Lambda is a distinct advantage.
7. Numerous years’ experience with Microsoft Windows - MCSA Certification is desirable.
8. Experience with Linux Operating Systems desired but not required (RHCSA, LPIC Certification highly desirable).
9. Related industry certification (CCNA/CCNP; WCNA; CISSP; SSCP; CEH) is a significant advantage.
10. An understanding of Windows and Linux based Sniffers (Wireshark, TCPDump).
11. Excellent collaboration skills as well as exceptional communication & negotiation skills by phone with our customers.
12. On-call support on a periodic/rotational basis.
13. Fluent English language skills both verbally and written.
14. European Language is a distinct advantage, in particular French and German.
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.
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