International Business Expansion & Store Operations Manager (IBESOM)
The International Business Expansion & Store Operations Manager (IBESOM) program is a leadership development program that provides candidates with all aspects of Supermac's successful business model.
Job Summary
* Coaches, counsels and develops Assistant and Trainee managers into a state of self-sufficiency to build and maintain high sales and profits.
* Pioneer international market entry strategies and execution plans when requested.
* Responds to requests from various head office departments.
* Prepare and deliver presentations to key stakeholders when requested.
* Takes the lead role in managing recruitment, selection, placement, training, development, and HR plans.
* Present international market analysis and feasibility reports when requested.
* Gets involved in community generating business and goodwill.
* Investigates and responds directly to employee relations and customer complaints having the potential for significant impact on the business.
* Prepare detailed business plans for international market entry when requested.
* Ability to plan and prioritise.
* Operate within the guidelines of the law.
* Ability to adapt to new procedures, standards and changes as directed by company or legislation.
* Conducting in house appraisals in a timely fashion leading to a personnel development plan for all employees.
* Conducts his/her self in a professional manner at all times especially when in the public eye.
* Refers all media enquires to Area Manager/ Marketing Director.
* Gets to know customers profiles and who the market is and goes after it.
* Is fully flexible with regard to working hours, to include weekends and nights.
* Meets set targets with regard to food costs, labour costs, customer count, QSC Audit, and mystery shopper and pizza audit scores.
Leadership
The IBESOM program places significant leadership from Day 1 with candidates. IBESOMs supervise others and efficiently coordinates their work. They delegate tasks to the most appropriate member of staff, remain in control in difficult situations, provide clear direction and authority, get involved in a