Role Title: E-Commerce Manager / Support
Salary: £25-35k GBP (annual), depending on experience.
Reports to:
Directors
Location:
Furniq UK LTD, 22b High Street, Portadown
Job Overview:
Furniq UK is a fast-growing ecommerce fashion start-up. We are looking for a detail-oriented and proactive ecommerce manager to lead and enhance our online retail operations.
Key Responsibilities:
Website & Product Management:
* Maintain and update product listings, descriptions, pricing, and images across ecommerce platforms (Shopify, Zalando, Macys, Amazon, Mirakl etc).
* Ensure accurate inventory management and stock availability.
* Monitor website performance and troubleshoot any issues related to product visibility, navigation, and checkout processes.
* Work closely with the development team to implement website updates and enhancements.
Marketing & Promotions:
* Develop and execute digital marketing strategies, including SEO, paid advertising, email campaigns, and social media initiatives.
* Plan and manage promotional activities, seasonal sales, and product launches.
* Work with the content and design teams to create high-quality banners, landing pages, and product imagery.
* Conduct competitor analysis to benchmark pricing, promotions, and ecommerce trends.
Customer Experience & Support:
* Monitor and analyse customer behaviour and feedback to optimize the user experience.
* Work closely with customer service teams to ensure smooth resolution of queries related to products, orders, and returns.
* Implement strategies to improve conversion rates, reduce cart abandonment, and enhance overall satisfaction.
Data Analysis & Reporting:
* Track key performance metrics such as traffic, conversion rates, sales, and customer engagement.
* Generate reports and insights to identify trends and areas for improvement.
* Provide recommendations based on data analysis to optimize ecommerce performance.
Qualifications & Skills:
* Bachelors degree in Marketing, Business, Ecommerce, or a related field.
* 3-5 years of experience in ecommerce, digital marketing, or a managerial role.
* Strong expertise in ecommerce platforms (Shopify, Mirakl, Magento, etc.).
* Proficiency in SEO, Google Analytics, and digital advertising tools.
* Excellent leadership, communication, and project management skills.
* Strong analytical and problem-solving abilities.
* Proficiency in Microsoft Office, Google Workspace, and basic HTML/CSS knowledge (preferred).