* Location
Dublin North, Dublin
* Job Type
Permanent
* Posted
2 days ago
* Industry
Industrial
* Salary
€29000 - €34000 per annum + 25 days annual leave, pension, bonus
Job description
Normal Hours: Monday to Friday, 9am to 6pm, with a one-hour unpaid lunch break. Flexibility may be required at times.
Role Overview: Our client is seeking a Customer Service Executive to join their team in North Dublin. This exciting role is ideal for an ambitious professional looking for a new challenge and to be part of a hardworking, collaborative team. The position offers excellent opportunities for career development and progression.
*Client location is not on a bus route, own car essential*
Customer Service Executive Main Duties and Responsibilities:
* Issue customer quotations and convert them into bookings.
* Manage key customer accounts, focusing on KPIs and performance reporting.
* Develop and maintain relationships with existing and new customers to ensure retention and growth.
* Proactively liaise with customers, suppliers, and partners to deliver high-quality service in a professional manner.
* Liaise with customs and regulatory bodies when needed.
* Apply customer rates, manage supplier charges, and handle invoicing.
* Support colleagues in other departments both nationally and internationally.
* Prioritise tasks flexibly to meet deadlines and achieve business goals.
* Handle general customs processes, including export/import declarations and ACP processes.
* Perform other ad-hoc office and administrative duties as required.
Required Skills and Experience:
* Experience in a similar environment, preferably in a customer-facing role.
* Strong attention to detail and accuracy.
* Self-motivated with excellent communication skills and the ability to work both independently and as part of a team.
* Experience in road freight and customs is an advantage.
* Ability to work under pressure and meet deadlines.
* Proficient in Microsoft Office.
What Our Client Offers:
* Career development opportunities
* Five weeks of annual leave
* Pension scheme
* Service awards and benefits
* Competitive salary
* Bonus scheme
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