Job Title: Store Manager
About Us:
A recognised market leader and innovator in sports retail is seeking a highly skilled Store Manager to join their team.
Key Responsibilities:
* Store Operations: Oversee all aspects of day-to-day store operations, including sales, staff management, customer experience, security, health & safety, stock management, and resource allocation.
* Performance Targets: Meet and exceed store targets and Key Performance Indicators (KPIs) to ensure optimal store performance.
* Staff Management: Recruit, train, coach, and manage staff in accordance with company policies, promoting fairness and consistency in all interactions.
* Cash and Budget Management: Manage cash, wage costs, budgets, and systems administration as required, utilizing tools such as TMS and SAP.
* Visual Merchandising: Drive exceptional Visual Merchandising in the store to engage, inspire, and educate customers.
* In-Store Services: Ensure all in-store services are adequately staffed and promoted, including footwear measuring, assisted selling, and other relevant services.
* Security and Health & Safety: Maintain a high level of security awareness within the store and stock rooms, monitoring potential shoplifters and following security guidelines to prevent theft and protect stock. Ensure all staff are fully trained and adhering to company Health & Safety policies and procedures.
* Customer Insights: Identify current and future customer requirements and develop strategies to drive non-direct business growth.
* Project Implementation: Successfully implement projects aligned with company expectations, ensuring timely completion and effective execution.
* Store Standards: Deliver consistently high store standards in line with business audit requirements.
* Additional Responsibilities: Serve as key holder, provide cover for other stores as needed, and undertake any other activities necessary to ensure the successful operation of the store.
Requirements:
* Experience: 2-3 years of retail management experience.
* Skill Set: Excellent interpersonal, communication, people management, and leadership skills.
* Priorities: Passionate about delivering an exceptional customer experience, understanding its impact on sales and profitability.
* Desirable Skills: Experience in Visual Merchandising, strong product knowledge, and proficiency in IT, including Excel, Email, and SAP.
* Qualifications: A 3rd Level Business/Retail Management Qualification is beneficial but not essential.