Here at Three, we’ve done things differently since day
one. We’re a big-hearted energetic bunch, striving for a better-connected life. The
energy of our people, the pace at which we operate, and the thrill of making
bold moves is exhilarating and addictive. Magic happens when we power the
connections that millions value, and you can feel it. When these things
combine, phenomenal things happen. We encourage our employees to face their
weaknesses, to really open themselves up to new tasks and projects in a
super-charged and rich learning environment. We want you to become the
best version of yourself.Join us as a Customer Value Specialist (Base Manager)The Customer Value Specialist is an important commercial
role in the Customer Value Management (CVM) function that will play a key part
in driving cross-functional collaboration across the wider commercial function
to devise and deliver a range of initiatives to optimize our revenue and margin
performance in Post Pay. You will be responsible for analyzing data, devising initiatives to grow or
save revenue and margin, and planning and overseeing the implementation of
these value driven initiatives. Together with the Senior Customer Value Manager, you will be responsible for
actively managing the financial performance of your base, and for devising and
delivering the initiatives to achieve this. You will be part of a small team of subject matter experts with a focus to
execute the customer value strategy. Reporting to the Senior Customer Value Manager (CVM), the Post Pay Specialist
will play an important role in driving outputs across workstreams including
analytics and insights, impact measurement, content marketing and campaign
operations.What else it involves:Proactively
analyses customer data & insights to identify gaps and opportunities
to generate and save revenue & margin.Use
channel insights and campaign analytics to plan programmes which deliver
maximum value.You
will gain experience with how propensity models can be used to ensure
money is spent efficiently & effectively to deliver financial targets
for the post pay base.You
will be responsible, together with the Senior Customer Value Manager for
the Post Pay segment of the base, and for delivering revenue and margin
initiatives for this base.You
will work on the CVM Roadmap for post pay together with the Customer Value
Manager, and work collaboratively with your cross-functional colleagues to
deliver the financial targets (base, revenue, margin) for the post pay
segment.Play
an important role in cross-functional teams to ensure CVM priorities are
supported and successfully delivered. This will include developing
briefs for your cross-functional partners, and proactively working with
them to ensure the right offers are delivered to the right customers, in
the right way to achieve the approved targets.Your
partners will include Campaigns Team, Go-to-Market, Care, Reporting
Finance, Sales and Marketing – and you need to work collaboratively with
them to successfully deliver the initiatives you have devised into the
marketplace.Accountable
for the delivering performance tracking and performance insights.Closely
collaborate with the wider CVM and Acquisition teams, providing visibility
over main progresses, achievements, decisions to take, and roadblocks
requiring escalation.Play
as a team player to ensure to ensure your colleagues can deliver their
targets too!Using
insights to understand where there are commercial value opportunities in
your segment.Work
in an agile delivery model to ensure fast to market definition and
delivery.Track
and monitor performance against KPIs weekly, feeding into required forums.The skills we are looking for:Can
analyze data, and summaries & present it clearly and concisely to help
generate strong discussion, and drive the right decisions.Commercial/proposition/segment specialist with good analytical skills and
a good team player.Confident
in interpreting data and working with commercial and analytical
stakeholders.Strong
problem solving skills, and the ability to think laterally to find
workable solutions.Proactive,
inquisitive approach, delves into numbers and reports to understand causesAbility
to draw insights from data and to identify actions from these insights.Benefits of Working at ThreeFlexible
working with our new Hybrid model, our employees will enjoy more
flexibility working from home and our office locations (3 days per week
office based). Please see job description for the office location of this
role.Competitive
salary, annual performance bonus & pension contribution25
days holidays plus 2.5 company daysAnnual
Leave buy or sell (buy or sell up to 5 days AL each year)Healthcare
Insurance through our flexible benefits programmeLife
assurance, phone & laptop, subsidized canteenAccess
to learning & developmentFree
on-site parkingYou may think you know us, but we’re full of surprises.
Intrigued? Join us and Be Phenomenal. #Jobs Apply now at:
https://www.three.ie/careers Three Ireland is proud to be an equal opportunities employer. If you do not
‘tick every box’ in the job description above, there are likely other valuable
attributes and skills you have that would make you a great fit for the team. If
you feel this role is for you, then please apply! We are committed to equal
employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age,
religion, disability, marital status, family status, civil status or membership
of the traveler community, and we want our teams to reflect this! If you require reasonable adjustments at interview, please let us know when
scheduling your interview, or alternatively please email
recruitment.support@three.ie