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1. Member of the Trinity Care Finance Department based in Head Office with specific responsibilities in Accounts Receivable.
2. Work alongside other team members to manage billing, bank receipts processing, and debt collection across all nursing homes in the group (currently 12).
3. Collaborate with Nursing Home Administrators to ensure the accuracy of resident account balances and resolve overdue balances.
4. Workload will be split among the Accounts Receivable team, with each person handling their portion of the total number of homes.
Roles and Responsibilities
Role Specifics
1. Set up new customer accounts, update resident funding information, and maintain funding records.
2. Review and check month-end invoicing data for accuracy and completeness.
3. Process and issue monthly customer invoices.
4. Issue monthly customer statements, reminder letters, and handle customer queries.
5. Maintain records for resident pension accounts.
6. Make collection calls and emails or arrange in-person meetings with residents as necessary.
7. Escalate old balances when necessary (to DON, CFO, Legal escalation).
8. Work with Nursing Home Administrators to manage resident funding (Fair Deal or transitional care) and inform families of impending deadlines.
9. Post bank receipts and payments on the Accounting System.
10. Process monthly direct debit files through the Accounting System.
11. Resolve billing queries with the HSE or chase outstanding debts.
12. Maintain document records and filing for Accounts Receivable.
13. Assist the team in gathering support for audits, including pulling documentation.
14. Support accounts payable when required.
15. Assist in ad hoc projects as needed.
General
1. Be aware and responsible for your role.
2. Provide positive responses to all requests from colleagues and contribute to a positive work environment.
3. Maintain confidentiality regarding residents and employees, adhering to the Company’s confidentiality policy and Data Protection Legislation.
4. Be open to changes due to the nature of the sector and provide feedback on system implementations.
5. Cover leave when required.
6. Contribute to maintaining a safe environment for employees and visitors of Trinity Care.
Training and Development
1. Attend training courses both in-house and at other locations to enhance service delivery.
2. Actively participate in Appraisal and Development Programs.
Eligibility Criteria
Qualifications
1. A Finance qualification is an advantage but not essential.
2. Previous experience in the Nursing Home sector is advantageous.
3. Minimum 2-3 years' experience in a similar Accounts Receivable role.
4. Organized and efficient with excellent attention to detail.
5. Ability to prioritize and work to deadlines.
6. Proficient in Microsoft Excel and Accounting Software applications.
7. Self-motivated and able to work on own initiative.
Essential Skills, Competencies, Attributes, and/or Knowledge
Attributes / Personality
1. Compassionate and empathetic to the needs of residents and colleagues.
2. Friendly, enthusiastic, and promote a positive atmosphere.
3. Show initiative and be proactive in continuous quality improvements.
4. Respectful, nonjudgmental, loyal, trustworthy, and honest.
5. Willingness to enable change, manage difficult situations, and progress with the Company.
6. Organized and efficient in a team-oriented environment.
7. Good communication and interpersonal skills.
Duties and responsibilities of the Accounts Receivable role may change over time. You will be notified of any changes, and an updated job description will be emailed to you.
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