Our client is a trusted leader in providing technology solutions that drive business success.
Our services cover a wide range of IT infrastructure, including data center operations, cloud services, and cybersecurity.
We are dedicated to delivering superior performance, efficiency, and security for our clients' IT environments.
Position Overview:
This role is centered around the maintenance and deployment of data center, server, and network hardware.
You will be engaged in troubleshooting hardware issues and managing large-scale infrastructure builds under tight deadlines.
Key Responsibilities:
Daily Operations:
Focus on addressing server, network hardware, and infrastructure issues as they arise, ensuring smooth data center operations
Infrastructure Builds:
Participate in the deployment of large-scale infrastructure projects, often with tight timelines
Cable Troubleshooting:
Diagnose and resolve connectivity problems related to copper or fiber cabling, ensuring fast and efficient repairs
Technical Communication:
Deliver clear and professional technical information, particularly in configuring and troubleshooting complex systems
Customer Support:
Utilize internal ticketing systems to efficiently manage and resolve technical issues, while providing excellent customer service
Hardware Repairs:
Identify and troubleshoot server hardware issues, including component replacements for malfunctioning parts
Equipment Management:
Handle the receiving, tracking, and deployment of server and network hardware
Spare Parts Control:
Monitor and manage on-site spare parts inventory to ensure availability and organization
Installation & Racking:
Perform racking, cabling, and installation of both server and network infrastructure; coordinate additional services as needed
Process Improvement:
Follow established processes to enhance system stability and performance.
Update documentation such as port maps, rack layouts, and asset records using DCIM and power management tools
Policy Compliance:
Ensure compliance with all applicable policies and procedures within the data center environment
Solution Implementation:
Deploy infrastructure solutions that support the company's growth while mitigating risks and maintaining scalability
Cross-Department Collaboration:
Work collaboratively across different teams and departments to align infrastructure with broader business objectives
Maintenance & Repairs:
Conduct routine maintenance and physical part replacements for servers and network infrastructure
Travel:
Potential for travel to other data center locations to assist with additional projects as necessary
Qualifications:
2+ years of experience in a high-availability, secure data center environment within IT/Technical Operations roles.2+ years of hands-on experience troubleshooting and resolving data center, network, or server hardware issues.
Practical experience in racking, physical maintenance, and management of data center hardware.
Preferred Skills:
Strong attention to detail, particularly in cable management and organization.
Thorough understanding of copper and fiber cabling in a data center context.
Experience with data center documentation and asset tracking tools (e.g., Jira, Confluence, Visio, DCIM).Knowledge of Juniper, Cisco, Dell, or HP hardware is a plus.
Self-starter with the ability to complete tasks independently.
Capable of performing physical tasks such as lifting hardware and working at heights.
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