Airtastic is Ireland's Leading leisure and family entertainment brand and the largest operator of multi-activity venues.
Airtastic Kildare is the newest addition to the Airtastic Entertainment centre concept with multiple locations in Ireland and Northern Ireland. It is owned and operated by SMS Platinum Group Ltd, who also operate the leisure brand Funky Monkeys Children's soft play concept with multiple locations throughout the UK and Ireland.
Airtastic Kildare offers a variety of leisure activities, including Ten Pin Bowling, Space-themed Adventure Golf, Ireland's largest Soft Play Centre, Amusement Arcades, and a licensed NY Kitchen Diner. It will be an exciting and dynamic venue catering for all ages; family fun, kids' birthday parties, school or group trips, work evenings out, or simply an excuse for a good day out with dates or mates.
Already a market leader, the vision for the business is to continue to develop a successful brand throughout NI, ROI, and the UK. This role provides a platform for ambitious individuals who want to further their careers.
Airtastic has the ethos of creating a fun and inspiring customer experience. Customer service and overall experience will take centre stage and therefore be the main emphasis for the team.
The Person
We are seeking an experienced leader and manager to support the management team with the responsibility of our entertainment centre. They must be a highly motivated individual who demonstrates good people skills and can engage customers at all levels. It is vital that they are a clear communicator who is professional and can provide an exceptional customer experience throughout.
The Duty Manager will be part of the management team responsible for driving sales and managing overall business costs. Strong implementation skills and leading by example are key, as well as being able to demonstrate initiative and acceptance of accountability. The Duty Manager will have the ability to keep a cool head under pressure and lead the team smoothly through any challenges that may arise daily.
The Role - Main Responsibilities
* Oversee daily operations including soft play, bowling, arcade, NY kitchen, and mini golf.
* Deliver exceptional customer service and inspire your team to deliver the same exceptional standards.
* Develop, train, and coach a reliable team, motivating them to a level of competence, clarifying and delegating direct responsibility of their role throughout each day or week.
* Manage individual and team performance and standards through continual review and communication.
* Support the management team to manage all overheads, stock, team schedules, labor control, and all other elements affecting the profitability of the business in accordance with business targets and KPIs.
* Maximise all areas of sales revenue and continually challenge yourself and your team with business targets.
* Handle all cash handling, card transactions, banking, and transaction/sales reporting.
* Manage upkeep and condition of all equipment and premises ensuring prompt remedial action as required.
* Ensure the correct and continual use of all company procedures, systems, and documents.
* Following company guidelines, plan and implement localised marketing and promotional initiatives by engaging the resources available.
* Maintain a safe and harmonious working and customer environment and ensure the highest standards of hygiene and health and safety.
Experience / Skills / Attributes
* Significant solid 3 years+ management experience in a fast-paced, customer-focused sector such as retail, hospitality, leisure, and catering.
* Evidence of people management, training, development, and on-the-job coaching and support.
* Full accountability and responsibility for business or sales targets or KPIs in current and previous roles.
* Strong communication, organisation, and leadership skills.
* An approachable and enthusiastic manner and a can-do attitude.
* Computer literate and knowledgeable of working within a cash handling environment.
* Ability to make decisions using own initiative but involving relevant assistance where necessary.
* Previous experience of working with extremely high standards in customer service, quality, hygiene, and a good knowledge of maintaining a focus on health and safety in the workplace.
* Confidence in dealing with and previous experience in performance management.
* Fully flexible and prepared to take accountability for the uninterrupted opening hours of the business.
* Fully committed, passionate, reliable, and dynamic in engaging with our company ethos and treating the business as your own.
* Full driving license.
* Trained in First Aid.
Additional Information:
Full training will be given for the role.
Due to the opening hours and the nature of the business, the successful applicant will normally be required to work a number of varied shifts including evenings and weekends as these are the busiest operational days. Opening hours are from 8:30 am to 10:30 pm, varying on each day.
Successful applicants will be contacted via email and invited to the interview stage.
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