Social network you want to login/join with:
Overview of the Role
As a Customer Service Advisor, you will be processing orders from independent pharmacies. The role is varied, and all training and support will be given to make sure you are comfortable in your role.
Main Responsibilities
1. Processing Customer orders
2. Up selling promotional and new lines
3. Account spend growth
4. Administration duties
5. Interacting with customers daily by email, phone, teams, etc.
6. Ensuring that company operating procedures, guidelines, and policies are always followed
7. Taking full ownership and responsibility for all queries that our customers may have, and following up to make sure they have been looked after effectively
8. Building relationships both cross-functionally and directly with customers to ensure customers receive their order on time, in full, and as requested
9. Work with the rest of the Customer Service team to effectively manage the day-to-day activities
10. Perform all other related duties as assigned
Key Knowledge and Skills Required
1. Customer service experience preferred, but not essential, as training will be given.
2. Excellent attention to detail.
3. Numerate and competent with Microsoft Office suite.
4. Ability to work well under pressure.
5. Organised.
The Ideal Candidate
We are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive, it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission, unfortunately, you will have been unsuccessful.
Package Description
Competitive salaries
Excellent training & development opportunities
Paid Holidays
#J-18808-Ljbffr