Airport Engineer - Dublin Airport
Working as an Airport Engineer, you'll provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge, which may occur.
Key Accountabilities
* Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
* Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs.
* Troubleshoot and resolve all airline host and connectivity issues.
* Maintain a high level of communication at all times with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required.
* Resolve any issues escalated by the Airport Technicians in a timely manner to ensure that customer SLAs can still be met.
* Offer support and on-site training and coaching to the Airport SSK engineer to increase their understanding and skill in resolving incidents.
* Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly.
* Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.
Skills & Experience:
* Minimum 2 years' experience required as an Airport Technician / SSK Engineer for role holder to perform fully and effectively in the job.
* Good knowledge and experience in Microsoft Desktop software is a requirement.
* An understanding of network protocols, server hardware and configurations or other IT qualifications.
* Self-motivated with a willingness to learn and adapt to any new change or situation.
* Good verbal and written communication skills.
Physical Requirements:
* Able to lift or push 20-50 kilograms of equipment if needed.
* Able to stand or kneel for extended periods of time.
* Able to use mechanical tools.
What we will offer?
A salary of €30,000.00 per annum.
Benefits:
* 20 days as annual leave.
* Life Assurance.
* Pension (matching 3% after probation).
* A career development plan.
* Perkbox discounts.
Who are we?
ESP Global Services has been providing round-the-clock IT support worldwide since 1992, delivering 24/7 customized IT support, managing over 1,000 tickets daily for 200+ customers worldwide. With expert teams of on-site and visiting engineers and a multi-lingual service desk, we provide tailored solutions for industries like aviation, where speed, security, and efficiency are critical. Our global IT hardware lifecycle management, backed by ITIL-aligned and ISO-accredited standards, ensures seamless support across multiple international locations. At ESP, we are a passionate, ethical, and security-focused community, driven by a shared vision to exceed customer expectations every time.
Join a team prioritizing excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP Global Services is an equal-opportunity employer.
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