Company Overview
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey.
Job Description
With this role, you will be joining the Impact Product Management team at ServiceNow. Impact combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize their platform health, amplify expertise, and realize value faster.
Key Responsibilities
1. Lead the critical role of defining the strategy and integrated roadmap for infusing GenAI in Impact's Value Management capabilities.
2. Collaborate with senior leadership to define the strategic direction for your product area and translate it into actionable product plans.
3. Engage cross-functionally with research, design, engineering, and other internal teams to align on goals, manage dependencies, and drive execution.
4. Create feature plans for each release, including acceptance criteria, use cases, etc.
Qualifications
* 10+ years of experience in SaaS / enterprise software product management (ideally focused on digital customer success).
* Expertise in digital experience technologies (e.g., ServiceNow platform, Adobe Experience Manager) and content personalization techniques.
* Strong experience gathering and capturing product requirements and transforming them into a product roadmap and strategy.
* Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.
* Fanatical about digital customer success and tenacious at driving long-term customer value.
* Highly data-driven with commitment to drive customer engagement towards business outcome and value realization.
* Excellent verbal and written communication skills, including the ability to chair sessions and host webinars.
* Ability to work as part of a distributed global team.
Additional Information
We approach our distributed world of work with flexibility and trust. We are an equal opportunity employer and strive to create an accessible and inclusive experience for all candidates.