Accommodation Assistant
Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events.
Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.
Certified as a GREAT PLACE TO WORK®, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
Job Title: Accommodation Assistant
Department: Heart of House
Responsible To: Accommodation Manager
Type of Contract: Seasonal - Fixed Term
Main Purpose of Job: The service, cleaning and support of our guest and common/public
areas to a consistent five-star standard under the direction of Accommodation Management. Helping to create a pleasant and
memorable stay for our guests.
Liaises with: Front
Office, Guest Services
MAIN DUTIES
* To arrive on duty
and identify areas as stipulated by Accommodation Management to be serviced or
cleaned.
* To follow
established company standards in relation to provision of Linen/products/ cleaning
equipment etc to Suites and public and member areas.
* To service specific
public and member areas, Back of House and Associate changing areas and
facilities as stipulated by Accommodation Management, per established company
standards and protocols.
* To vacuum public
and members walk ways and /or corridors.
* To maintain
upkeep of the Accommodation departments vehicles’ (vans and buggys).
* To operate these
vehicles safely and according to instructions.
* To clean and care for
departmental equipment and storage areas.
* To clean indoor
windows as indicated by daily/weekly/monthly schedules,
* To clean corridors
including glass (fire doors) doors.
* To conduct deep
clean service as per standard operating procedures and frequency.
* To service all
corridors/offices/walkways, back of house, associate changing areas and any
other areas, apart from kitchen areas and immediate surrounds, as indicated by
Accommodation Management.
* To report any
maintenance defects or otherwise which would affect the quality of the guest
experience and/or, safety of the building.
* To service all
suites including bedrooms, kitchens, bathrooms, sitting rooms and all entrance
and exit areas.
* To provide in-room
amenities such as water, gifts, fruit etc, as per standards and protocols.
* To ensure that all
guests privacy and comfort requests are responded to immediately.
* To ensure the removal
and safe and appropriate disposal of wet waste, glass and recyclables.
* To attend weekly
meetings or briefings as required by Accommodation Management.
* Anticipate guests’ needs, respond promptly and
acknowledge all guests, however busy and whatever time of day.
* To communicate
effectively with all other team members.
* To adhere to all
systems and procedures in place and highlight any area of uncertainty to
management.
* Due to the cyclical nature of the
hospitality industry, employees may be required to work varying schedules to
reflect the business needs of the hotel which can include day, evening or
weekend shifts.
* To participate in training programmes as required.
OTHER
DUTIES
The above is not intended
to be an exhaustive list and you will be expected to comply with any reasonable
requests or duties as directed by management.
QUALIFYING
CRITERIA
* Previous experience in
housekeeping/accommodation services preferred.
* Previous experience in a 5 star resort an advantage.
* Good
organisational skills.
* Customer
focused.
* Operates to a
very high-quality standard with a keen eye for detail.
* Strong
team player with the ability to multi-task.
* Positive
attitude, cheerful and courteous demeanour.
* Ability
to work flexible hours.
* Ability
to remain calm whilst under pressure.
* Additional
languages an advantage.
BENEFITS
* Regularly
stocked canteen for meals, snacks and beverages while on duty.
* Discounts
in our Spa, Hotel & Golf course.
* Discounted staff and friends and family rates available in other
group properties in the United States, and the United Kingdom.
* Free
Car parking.
* Regular
staff appreciation initiatives.
* Opportunities
to develop and grow through assisted educational opportunities.
* Sick
Benefit scheme.
* Personal
locker where required.