Job Summary
In our various venues at Fota Island Resort, we strive to deliver exceptional experiences to our guests through outstanding quality, service, and knowledge of food and wine.
We are seeking a dedicated Duty Manager to join our team, who will play a vital role in ensuring our guests enjoy seamless, comfortable, and memorable stays while overseeing daily hotel operations.
Staff Benefits:
- Company-funded educational training programs
- Discounts on dining options up to 50%
- Reductions on accommodation for family and friends
- Discounts on spa treatments and products
- Access to health clubs and pool
- Staff service awards
- Wellness program for staff
- Appreciation events for staff
- On-site dining facilities
- Complimentary parking
About the Role:
As a seasoned hospitality professional, you will bring proven experience in a supervisory or managerial capacity within a hotel or related industry.
Key Responsibilities:
* Oversee day-to-day hotel operations to maintain the highest standards of guest service.
* Supervise hotel staff during shifts, ensuring smooth communication and coordination across departments.
* Handle guest inquiries, complaints, and feedback, resolving issues promptly and professionally.
* Manage guest check-ins and check-outs efficiently, meeting all guest requirements.
* Coordinate with front office, housekeeping, food & beverage, and other departments for seamless operations.
* Parachute into Front Office, Food & Beverage, and Accommodation departments as required.
Requirements:
- Proven track record in a supervisory or managerial role within hospitality.
- Excellent communication and leadership skills.
- Strong problem-solving and decision-making abilities.
- Ability to work well under pressure and in fast-paced environments.
- Guest-focused attitude with a passion for delivering outstanding service.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Relevant qualifications in hospitality management or related field (desirable).
- Full driver's license.