We are looking for a talented Client Accounts Administrator to be responsible for providing best in class customer service to the large range of client accounts, manage the businesses expectations and respond to all issues/queries in an efficient manner.
Responsibilities:
* Provide excellent customer service to all clients, handling a large volume of queries and issues online, in person and via phone, in confidence at all times.
* Processing cash and journal receipts to accounts on a daily basis.
* Payment of Third-Party Invoice on behalf of Clients via Banking online.
* Assisting the team during the development of the Administration System.
* Updating client account records and general account administration.
* Carry out credit control processes on overdue accounts & assist in quarterly output of Forfeit List.
* Assist in processing the non-payers foal levy and liaising with the industry services department.
* Liaising with other Industry related Bodies.
* Undertaking and completing various reconciliations including Bank Reconciliations as required.
* Weekly Audit of all Journals.
* Various Reconciliations to include Bank & Holding Accounts.
* Other duties and ad hoc project involvement as required.
Skills Required:
* Excellent interpersonal, communication skills and customer service skills and the ability to build good working relationships.
* Excellent phone manner with good written communication skills.
* Proven experience of maintaining confidentiality.
* Proficiency in Microsoft Office, particularly Excel.
* Ability to adapt to learning new systems and processes.
* Previous experience in a busy office environment.
* Experience in working to tight deadlines.
* Excellent organisational skills and ability to manage deadlines.
* Strong ability to know customers in a short period of time.
* Takes pride in delivering a high-quality Finance service and is knowledgeable about each people process.
* Resolves queries at point of contact or escalates accordingly.
* Seeks self-improvement and looks for areas to enhance skills.
* Develops self-awareness through being curious, listening and sharing with colleagues.
* Identifies and utilises internal and external opportunities to learn about the wider organisation as well as expanding functional Finance knowledge.
* Approaches every activity with a desire for success and a can-do attitude.
* Understands own goals and objectives and how these impact wider department objectives, prioritising activities and taking accountability for completion.
* Displays an understanding of the importance of deadlines.
* Brings potential solutions rather than problems to manager/colleagues.
* Considers all activities worthy of review for effectiveness and efficiency of process.
* Adjusts positively to changing tasks or new responsibilities when needed and is comfortable with new technologies.
* Focuses on individual accountability in role and takes responsibility for the successful completion of own tasks.
* Shows initiative and energy to get things done.
* Is creative in approach and can think outside the box in terms of problem solving.
* Builds relationships with team members and stakeholders.
* Shares knowledge with others and is open to learning from other colleagues.
* Illustrates willingness to help others and is approachable.
This is an excellent opportunity to join a busy and important government department. You will work with large companies as well as individuals to keep your job ever-changing and interesting every day. If you would be interested, please submit your CV for immediate consideration.
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