Job Title: Customs Broker
Location: Shannon, Co. Clare
Type: Permanent, Full-time, Site-based, Monday-Friday (Shift work may be required)
Package: Competitive Salary and Benefits
The role of a Customs Broker involves coordinating the clearance of freight documentation through customs while advising customers on customs regulations in both origin and destination countries.
Key Responsibilities:
* Handle customs clearance documentation.
* Liaise with customs authorities daily.
* Provide excellent customer service.
* Specialize in customs compliance and assist in resolving issues.
* Review and maintain policies, procedures, and controls.
* Ensure compliance with relevant regulations.
* Identify improvement opportunities, risks, and IT solutions.
* Utilize the network for a uniform approach and best practices.
* Manage key account customers.
* Stay updated on customs regulations and implement changes.
* Ensure correct processing and collection of Duty/VAT.
* Resolve queries and refunds promptly.
* Maintain and update DLSOPs, assisting Sales & Account Management with cost-saving solutions.
* Conduct daily and weekly audits.
* Train new staff and update current staff on changes.
Requirements:
* 1-2 years of experience in the Customs Industry.
* Excellent knowledge of Irish customs procedures and systems.
* Effective interpersonal skills.
* Ability to relate to customers and internal employees at all levels.
* Proficiency in Word, Excel, Windows, Email, and various PC-based software.