Box Office Manager
The Box Office Manager is a pivotal role within the company and will lead and manage Box Office and Sales operations.
The Role:
* Lead all aspects of the Box Office, including ticket sales, customer enquiries, and event bookings.
* Supervise and train box office staff to ensure high-quality service standards.
* Manage and resolve customer complaints or issues related to ticketing or events.
* Maintain and update the ticketing system, including seating, ticket pricing, promo codes etc.
* Consult with Programming Managers, Promoters and Producers of incoming performances as needed to ensure all information on shows, ticket prices etc is uploaded to Ticketsolve, and company website.
* Develop and maintain relationships with Patrons, Corporates, Friends and customers.
* Generate sales reports, including daily, weekly, and monthly ticket sales figures and trends.
* Assist in event day operations, including Box Office setup, calls and customer flow management.
* Supervise and manage the Box Office Sales Team. This includes preparing a roster of attendance, payroll - the submission of an accurate summary of staff hours to the Accounts Department.
* Ensure the smooth and efficient running of the chosen ticketing software system (Ticketsolve).
* Liaise with the Backstage/Technical Manager and the Front of House Manager.
* Consult with the Marketing team to ensure close co-operation exists between the advertising and promotional activities undertaken to ensure the Box Office Sales team have up-to-date information on each performance.
* Support the Development Manager on the promotion and activation of Friends and Corporate Memberships.
* Foster a welcoming, professional, and organised atmosphere for both patrons and staff.
* Maintain close contact with the company's chosen I.T company to ensure the effective operation of all computers and other hardware equipment on which the ticketing software runs and operates.
* Ensure all H&S matters pertaining to the Box Office and customer experience meet the appropriate standards outlined in the Company's Health & Safety Procedures.
* Monitor ticket inventory and sales trends to identify potential issues or opportunities for additional sales.
* Ensure accurate record-keeping of ticket sales, financial transactions, and event data.
* Prepare weekly Box Office reports for the Director and reports on bookings at staff meetings.
* Responsible for Box Office income management and budget – liaising at the end of each concert/show with Promoters and the Accounts Department to ensure reconciliation is correct and troubleshoot any issues or problems with payments as they arise.
Skill Requirements:
* Minimum of 2 years' experience in Box Office management or similar.
* Strong customer service experience.
* Ability to build and maintain relationships with key stakeholders.
* Experience of managing cash/credit card transactions.
* Strong IT Skills with proven ability in managing complex systems.
* Excellent written and verbal communication skills, with emphasis on customer service.
* A high level of proficiency in MS Word, Excel etc.
* The successful candidate should be highly motivated, flexible, and discreet, be capable of working on his/her own initiative and as part of a team, as well as capable of working to established deadlines.
* Proven ability to manage Box Office/ Front of House systems e.g. Ticketsolve or similar.
* Experience of working in an arts, music entertainment, or similar background.
* Due to the nature of the role from time to time you may need to work outside your office hours and flexibility is important including weekends and evenings.
The Offer:
This is a permanent onsite role based in Limerick, with base salary, depending on the candidate's experience, expected to be in the €35K - €40K range plus benefits.
The Box Office Manager will be required to work in accordance with the programme of events therefore working hours will vary in line with service needs.