A Head of Technical Customer Services is required to work with a Dublin-based aviation industry company.
The Role
* Lead the CSM team professionally and disciplinarily in an international environment.
* Lead, motivate and develop subordinate employees and carry out individual personnel measures in coordination with the HR department.
* Be responsible for and ensure cross-site customer management including account management for individual customers.
* Management of customer inquiries and individual contract conclusions.
* Optimize and ensure performance parameters (costs, quality and turnaround times) and commercial result.
* Initiate measures if necessary and ensure their implementation.
* Check cost calculation of work as part of the quotation and recalculation.
* Be responsible for and ensure invoice management (approval, complaints etc.).
* Be responsible for workload steering of the facility through product request selection and prioritization / coordination between Product Sales, customers and other sites.
* Ensure quality assurance and optimization of the process.
Requirements
* Degree in engineering or business administration.
* 3-5 years of professional experience in customer service or equivalent.
* Very good knowledge of economics and business administration.
* Technical understanding and interest.
* Good knowledge of internal processes in the field of engine maintenance and repair.
* Fluent in English, (German desirable).
Estimated Salary
$60,000 - $80,000 per annum