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Role Summary:
Under the direction of the VP of IT, you are responsible for supporting and effectively provisioning, installing/configuring operating systems, hardware, software and related applications. Further responsibilities include tracking IT Assets and projects, creating IT POs, monitoring and resolving onsite IT support tickets related to printers, applications, and general user support questions. You are also responsible for maintaining and monitoring daily support tickets through email and Celsius’ ticketing platform.
* To Note: This role is required to be on-site at our Dublin HQ office 5-days per week.
* To Note: Salary range (45,000 - 55,000) is in Euros.
Role Breakdown:
* 50% Helpdesk Support
* 50% Onboarding and Offboarding
Responsibilities:
* Manage and resolve help desk tickets, provision or de-provision service management tickets relating to hardware (Windows, MAC, and OS) and software relating to Office365, JIRA, ADOBE, IronClad, plus other applications as assigned.
* Inventory management of all hardware and software asset lists.
* Manage the proper operation of office equipment and digital resources (access control, printer, Wi-Fi, IP phones).
* Assist users with resetting passwords or VPN connections, login issues, mobile device questions, and email archiving.
* Assist users with creating TEAMS groups/channels or SharePoint sites.
* Create Application Job Aids for managers to use and distribute as application tutorials.
* Other duties as assigned by management.
Required Skills & Abilities:
* Must hold an A+ and Networking + Certification.
* Must have advanced skills in MS Office, Outlook, Excel, and PowerPoint.
* Must be able to type 50 plus words per minute.
* Demonstrated problem-solving and troubleshooting skills.
* Must be detail-oriented, with excellent oral and written communication skills.
* Function as a member of a work team, self-motivated and highly responsible.
* Python and PowerBi, Power Automate skills a plus.
Education & Experience:
* AS or BS Degree – Computer Information Management or combination of education/experience.
* 1 Year experience with Office365, TEAMS, SharePoint and Adobe Administrator.
* 1 Year network/infrastructure administration experience, 2+ years in IT Support including:
o IP phones
o Desktops
o Laptops
o Applications
o Wi-Fi
o System setups
* 1 year in Network Setup, VM setups and VPNs.
* Experience with Windows 10-11, Windows Server.
* Ability to work in a fast-paced, high-growth environment.
* Excellent customer support skills.
Physical Requirements:
* Prolonged periods sitting at a desk and working on a computer, monitor, phone.
* Must be able to lift up to 50 pounds at times.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Internet
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