Credit & Collections Analyst
Fixed Term Contract: 12 months
Location: Ireland
Work Mode: Hybrid
Job Summary:
We are seeking an analyst to join our Credit & Collections Team in Dublin. The ideal candidate will have excellent communication skills, be extremely organized and enjoy working as part of a collaborative team.
Your Key Responsibilities:
* Collect cash for a ledger of accounts receivable in EMEA.
* Evaluate and address overdue payments to minimize Days Sales Outstanding (DSO).
* Contact clients by phone and email to confirm payment of invoices.
* Manage and record contact activity and invoice status in SAP.
* Elevate issues to Supervisor and Account Managers when their intervention is required.
* Document and resolve dispute cases in SAP.
* Perform account reconciliation to ensure accurate outstanding balances.
* Analyze unapplied credits and handle refund requests.
* Dispatch invoices and documents via courier or post.
* Address user queries via phone, email, and SAP CRM.
Requirements:
* Degree in Business Administration or Finance preferred.
* 2-4 years of experience in financial operations.
* Attention to detail and organizational skills.
* Proficiency in Excel, Word, and Outlook.
* Strong communication and interpersonal skills.
* Results-driven and target-focused approach.
* Effective problem-solving skills.
* Self-motivated with persistence.
What We Offer:
* A dynamic and collaborative work environment.
* An exciting career as an integral part of a world-leading software company.
* Competitive Salary and benefits package.
* The opportunity to work within a global and diverse international team.
* A supportive and inclusive culture.