Job Description
The Service Support Centre (SSC) is a dynamic environment that operates a support facility for all departments within the business.
The SSC processes all work requests and performs a large administrative function for the business.
Overall Purpose of the Job
Provide administrative and systems support to ensure the daily operation of the SSC and to facilitate the coordination of services within the SSC.
Main Responsibilities
* Ensure all collated appropriate information from incoming calls, emails, mail, and verbal communication is correctly and completely entered into the CAFM system or appropriate system as required.
* Follow up and reconciliation of all incoming documentation and information to support effective closeout of all open/outstanding works.
* Running reports on CAFM to monitor work order status - billing all work approved work orders in a timely manner.
* Periodic review of WIP files received by accounts and prompt action taken on closing and billing all open work orders.
* Coordination and scheduling of maintenance tasks for the mobile team and specialist contractors for PPM and reactive.
Key Duties and Responsibilities
* Generation of all reporting requirements as per individual Client service level agreements.
* Collate and produce weekly and monthly reports from the CAFM system for management and clients.
* Working with SSC colleagues and other departments within the company to ensure all SSC processes and procedures are updated and reflect the most efficient methods in performing tasks.
* Assisting the Service Manager on all requests as required and deputizing on some management tasks during periods of absence.
* On-going support of the SSC administrative tasks to ensure the smooth running of the office environment.
* General filing of all SSC associated documentation (hard & soft) and management of the filing system to ensure a consistent and tidy system to aid the speedy retrieval of information.
* Administer the fleet of vehicles on behalf of the company, ensuring compliance with company policy, road tax, DOE, insurance etc.
Requirements and Qualifications
* Excellent working knowledge of Microsoft Excel, Word, Outlook essential and other software programmes.
* The successful candidate must have: Proactive and enthusiastic approach essential coupled with a professional demeanor.
* Effective problem solver.
* Must exhibit the following behaviours: Leadership, Building relationships, Excellent communications skills, Customer & Stakeholder focus.
* Ability to embrace new systems and procedures as they are implemented.