Pre- Opening Front Office / Guest Relations Manager The Mercantile, Dublin City We are excited to announce the opening of The Mercantile Hotel in the heart of Dublin City and are seeking a passionate and experienced Front Office / Guest Relations Manager to join our team.
This is an exceptional opportunity to be part of a dynamic pre-opening team, ensuring a seamless and memorable guest experience.
Key Responsibilities: Take ownership of all Front Office pre-opening tasks, including recruitment, training, and SOP implementation.
Oversee and manage all Front Office and Guest Relations operations to ensure a welcoming, efficient, and fun environment for our guests.
Supervise check-in/check-out procedures while maintaining the highest service standards.
Handle guest feedback, actively respond to reviews across all platforms, and implement service improvement strategies.
Ensure smooth coordination of special events, group bookings, and room allocations in collaboration with the Reservations Manager.
Maintain strong key control and oversee guest room security to ensure guest safety.
Drive upselling initiatives and support revenue-generating strategies, working closely with relevant departments.
Ensure compliance with health & safety, legal regulations, and hotel policies.
Oversee billing procedures, ensuring all cash handling and credit policies are adhered to.
Promote the hotel, its offerings, and local activities to guests, enhancing their overall experience.
Requirements: Minimum of two years' experience in a senior Front Office or Guest Relations role within a quality hotel environment.
A passion for delivering outstanding guest service with a strong customer-focused approach.
Strong leadership, problem-solving, and organisational skills.
Excellent communication and interpersonal skills with a friendly, engaging demeanour.
Proficiency in Front Office systems.
Knowledge of OTA systems is advantageous but not essential.
Ability to work in a fast-paced environment, meet deadlines, and adapt to a flexible schedule.
Benefits: Competitive salary Staff discounts Gym membership TaxSaver benefits Opportunity for career growth and development within a luxury hotel environment If you are a proactive and service-driven individual eager to make an impact in a pre-opening hotel, we would love to hear from you.
Join us at The Mercantile Hotel and be part of something exciting in Dublin City