About the Job
Amazon is seeking a detail-oriented individual to join their Data Center Engineering Operations Team in the Dublin Area.
This team works to maintain the critical physical infrastructure that supports Amazon Web Services, ensuring the data center's MEP operates at 100% availability and providing first-class customer service to teams and groups within the data centers.
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Job Description
The Data Center Chief Engineer (CE) is responsible for ensuring all electrical, mechanical, and fire/life safety equipment within the data center operates at peak efficiency.
This involves planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues.
The CE serves as an expert technical resource, interacting with onsite Engineering Operations Technicians (EOT) and third-party vendors.
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Key Responsibilities
* Oversee day-to-day operations and maintenance of mechanical and electrical equipment in data centers.
* Operate independently with limited direct management.
* Assist in designing and building out new facilities.
* Act as an escalation point for all facilities-related issues within the data center region.
* Perform root cause analysis of equipment failures.
* Troubleshoot and report facility and data server-level events within internal SLA.
* Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams.
* Provide training and guidance to EOTs and assist in recruiting efforts.
* Ensure all safety procedures are adhered to by vendors and Amazon staff.
* Utilize internal Change Management Systems to manage building workflows.
* MV/LV Isolation to facilitate MV maintenance.
* Provide metric availability reporting on a weekly basis.
* Communicate complex technical information to a non-technical audience.
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Competencies
* Able to solve problems at their root, stepping back to understand the broader context.
* Aptitude for troubleshooting and problem-solving.
* Able to maintain SLAs through proactive issue detection and immediate response.
* Proven experience reading SLDs and control schematics.
* Able to follow support procedures, system documentation, and issue tracking entries into a trouble ticket system.
* Demonstrates good judgment and instincts in decision-making.
* Able to prioritize in complex, fast-paced environments.
* Demonstrates ability to take ownership of technical issues brought to them by their customer base.
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Physical Requirements
* Work at heights and from ladders.
* Perform physical tasks.
* Work in a noisy environment with ear protection.