About Us
We are JD Group, a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.
Our Goal
We want to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we strive to be a people-led, innovative and customer-focused organisation that provides operational excellence and identifies new areas of growth.
Store Manager Assistant Role Overview
In this role, you will assist the Store Manager in the day-to-day running of the store, taking ownership of various duties while ensuring the stores Key Performance Indicators (KPIs) are achieved.
Responsibilities
* Provide considerate and responsible service to customers throughout their visit.
* Handle inquiries and complaints professionally, resolving issues at the earliest opportunity.
* Maintain personal appearance and dress code in line with company guidelines.
* Familiarize yourself with Customer Service measuring programme, including Customer Satisfaction Surveys.
* Achieve and exceed targets wherever possible.
* Understand and interpret relevant Oracle reports.
* Utilize in-store devices to drive sales and enhance customer experience.
* Analyse Footfall, ATV, and Conversion using the store's dashboard.
* Attract and engage customers using visual techniques.
* Action weekly brief and ensure all merchandise is correctly priced.
* Keep stock on display clean and presentable.
Training & Development
* Develop internal staff and promote progression within the group.
* Monitor Training and Development site and track staff progression through E-assessments.
* Assist with store recruitment, new starter inductions, and staff training.
* Prioritize management development through the Trainee Management Academy.
Requirements
* Strong verbal and written communication skills.
* Proficiency in Microsoft Outlook, Word, and Excel.
Benefits
* Discretionary Bonus Scheme.
* Staff Discount On JD Group and other brands within the organisation.
* Pension Scheme.
* Personal development opportunities.