PLEASE NOTE: volunteers must provide their own transport, as there is no bus service.
Volunteers will provide a warm welcome to all visitors and create a positive first impression of Mount Congreve Gardens. In the course of their activities they will:
* Expertly demonstrate complete knowledge of the attractions, facilities, and exhibitions and be able to convey information regarding other visitor attractions locally.
* Support all Front of House team members to achieve and maintain standards to the highest possible level.
* Assist with keeping all front-of-house areas clean and well-presented.
* Assist visitors in a friendly, courteous, and professional manner upon arrival.
* Seek to engage, interact, and communicate with visitors throughout their visit. Actively promote ways to add value to their experience and to aspire to surpass their expectations.
* Attend regular briefings as set out by the Front of House Supervisor.
* Provide operational assistance for key events.
* Always represent Mount Congreve Gardens in a positive and professional way.
What's Required:
* A passion for working with people.
* Experience in a customer service environment is desirable.
* Experience using a till and cash-handling.
* Strong communication skills.
* Experience or interest in horticulture and/or local history would be beneficial but not essential.
* Reliable and trustworthy.
Time and Commitment Required for this Role:
Minimum time commitment: 6 months
Hours required: 1 hour weekly
Screening Details for this Role:
* Informal Interviews
Volunteers will be Provided with the Following Supports:
* Supervision
* Initial induction and training
Benefits You Will Receive as a Volunteer:
The enjoyment of working in period settings. Contributing to visitors enjoyment. Complimentary family membership to the gardens. Complimentary lunch.
Getting There:
By car
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