Technical Support Engineer
Our client is seeking a highly motivated and enthusiastic Technical Support Engineer to work with their sales organization and support their global sales team. The role requires someone with drive, the desire to learn, an outgoing personality, and the ability to work on various projects at once. Organizational skills in managing own responsibilities and time to achieve objectives and deadlines are a must.
Primary duties include:
* Respond to customer inquiries via phone, email, or chat to resolve issues related to gas instrumentation products.
* Diagnose technical problems with gas detectors, analyzers, or monitoring systems.
* Provide guidance on product usage, maintenance, and troubleshooting.
* Provide instrumentation design support, primarily in gas panel and process panel builds.
* Work with engineering, R&D, and manufacturing teams to identify and resolve product issues.
* Provide feedback from customers to help improve product design and functionality.
* Coordinate with sales and marketing teams to address pre and post-sales technical queries.
* Provide remote assistance to customers and the global sales team.
* Respond to urgent requests, such as critical system failures.
* Liaise with and provide feedback on customer quality issues to the Quality team.
Requirements, Skills, and Experience:
* Ability to methodically approach the process of product support, including problem diagnosis and customer satisfaction.
* Technical qualification: (Engineering degree would be a distinct advantage).
* Self-motivated, team player with a customer-focused mindset.
* Ability to work independently and to make sound decisions.
* Good written and verbal communication skills.
* Good team player able to listen and analyze information.
* Experience with Microsoft Office.
* Experience in gas detection, safety, or hazardous area systems would be an advantage.
* Experience in supporting or maintaining instrumentation engineering within bio, pharma, or semiconductor industries would be an advantage.
* Experience with CAD would be an advantage.
They offer:
* A modern working environment in a successful, fast-growing company with an international team of dedicated people who go the extra mile to impress customers.
* Opportunities to be involved in exciting industries such as Additive Manufacturing & Hydrogen.
* Competitive salary.
* Further training funded by the company.
* Career path in a fast-growing enterprise.
* Hybrid working (After probation is complete).
* Company pension.
* Working hours (Monday-Thursday 8:30 am to 5:00 pm, Friday 8:30 am to 1:30 pm).
* 22 Days Annual Leave.
#J-18808-Ljbffr