About the Role
Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. Located in either Dublin or London, this position will work closely with vendors, client hiring managers, and cross-functional teams. You will facilitate the fulfillment of centralized onboarding and offboarding support, risk management, and compliance while efficiently cultivating the relationship/interaction of client suppliers and managers.
What You Will Do
• CSC is responsible for the day-to-day delivery of Magnit’s products/services
• The CSC must maintain quality client service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
• Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
• Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently
• Implement new processes or enhance current processes to strengthen efficiencies
For SOW:
• Triage new onboarding requests and partner with internal team to determine the appropriate route; interface with vendors and client services team on all engagement activities, including creation, review, and validation of documents as required
• Support hiring managers and/or Procurement for competitive bidding requests through their preferred supplier list as needed
• Actively engage client and vendor participation, including training sessions and roundtables if applicable, etc
What You Will Need
• A customer-oriented, self-motivated critical thinker with a “Can-Do” attitude!
• Bachelor’s degree in a relevant discipline
• 3+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP or customer service is preferred
• Strong communication skills with the ability to connect effectively across all layers of the organization
Other details
Job Family
Staff Jobs
Pay Type
Salary