Switchboard Service Operator
Job Responsibilities
1. Provide a professional operator service, acting as the common interface for internal and external callers within the Trust environment.
2. Answer all calls in a professional, courteous, and efficient manner, ensuring that all calls are connected to the desired destination.
3. Adopt a flexible approach to customer and management requests as required.
4. Work on a 5-week set rota, covering days, nights, and weekends between the hours of 8am - 8am, averaging 37.5 hours per week.
5. Receive additional pay for Saturday shifts at time and a half and Sunday shifts at double time.
6. Cover nightshifts as required.
7. Complete 2 weeks of training on a Monday - Friday 9am - 5pm basis before entering the 5-week shift pattern, with continued training for a further 3 months.
Skills we'd like:
1. Previous experience in a hospital environment is desirable but not essential.
2. Basic knowledge of IT / PC software packages.
3. Experience within a customer service position or telephony role is desirable.
Duties
1. Perform emergency procedures in the event of any alarm being made (e.g., Clinical Emergency Calls, Fire, and Security).
2. Monitor alarms for Blood Fridges, Medical Gases, Fire, Security, and Estates.
3. Record amendments to Trust and duty rotas as required.
4. Record daily log events and daily testing.
5. Programme internal pagers for doctors.
6. Contact Trust staff via appropriate systems (national pager, internal pager, mobile phone).
7. Receive day-to-day supervision from the Switchboard Services Manager or a nominated team member.
8. Ensure the switchboard area is not left unattended for any reason due to the 24-hour managed service and occasional lone working requirements.
Getting to know Mitel
Mitel is a global market leader in business communications. Mitel's business communication solutions are the foundation that enables people and organisations to excel at what they do, powering connections that power the world. Through proven experience, maximum flexibility, and innovative solutions designed to meet each customer's needs, Mitel delivers communications without compromise.
How to apply
Confident this sounds like you? Please click below to complete our online application form and attach your CV in either Word or PDF format.
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