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Capital Markets Onboarding Manager, Dublin City
Location: Dublin City, Ireland
Job Category:
Banking
EU work permit required:
Yes
Job Reference:
JN -042025-1980181_1745309968
Job Views:
1
Posted:
22.04.2025
Expiry Date:
06.06.2025
Job Description:
Overview:
We are looking for an experienced professional to lead process-driven initiatives within client onboarding operations. This role involves managing and improving core client onboarding workflows and systems, focusing on operational effectiveness, automation, and cross-functional collaboration within a financial services environment.
Key Responsibilities:
1. Own and enhance client onboarding processes across multiple systems, ensuring accuracy, efficiency, and compliance.
2. Lead initiatives to automate and streamline manual workflows, integrating processes across teams and platforms.
3. Collaborate with global operations, technology, and risk teams to align onboarding processes with strategic goals.
4. Support and drive operational change, including process re-engineering, system enhancements, and documentation.
5. Participate in planning and execution of testing cycles for new workflows, system changes, and process improvements.
6. Act as a process subject matter expert, identifying bottlenecks, resolving issues, and supporting control and audit requirements.
7. Monitor process performance against SLAs and KPIs, recommending and implementing improvements where required.
8. Contribute to governance by ensuring onboarding procedures meet risk, compliance, and regulatory expectations.
Key Requirements:
1. 7+ years’ experience in client onboarding or operational process roles within financial services.
2. Proven expertise in process improvement, workflow optimisation, and automation.
3. Strong understanding of operational risk, governance, and compliance frameworks.
4. Familiarity with systems supporting client onboarding and process tracking (e.g. Jira, workflow tools).
5. Comfortable working with structured and unstructured information to solve process challenges.
6. Strong communication and collaboration skills, with the ability to engage stakeholders across regions.
7. Experience in project delivery or change management initiatives.
8. Bachelor’s degree in business, operations, or a related field.
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