At Ballynahinch Castle, we are all about the people, the people that make this hotel and destination so special. We are seeking an enthusiastic Duty Manager to oversee the daily operation of the hotel to ensure the guest experience is delivered in a smooth and professional manner. We provide top quality resources, training, equipment, and technology to give you the platform for success. We are seeking a skilled individual with similar experience in a luxury hotel environment who understands how to deliver a premium experience to our guests. You will have excellent communication, organizational, and leadership skills to be successful. If you think you have what it takes and would like to be part of this journey, then please get in touch. There are incredible opportunities for learning and progression within the role. As a member of the prestigious Relais & Chateaux group, this person will be standards driven and be able to professionally carry the brand of the hotel. Full training will be available for the right candidate.
Responsibilities:
1. Overall management of the hotel operation during your shift.
2. Ensuring that all guest matters are followed up on and closed out efficiently.
3. Assisting in the smooth operations of the hotel with particular focus on Front Office and Food & Beverage.
4. Being the main point of contact when on shift and resolving any issues that may occur.
5. Being actively involved in all departments in a 'hands-on' capacity.
6. Ensuring the highest level of personalized guest attention and standards are maintained.
7. Ensuring open communication with Senior Management and Department Heads.
PACKAGE:
1. Annual Salary DOE
2. Complimentary state of the art gym for employees.
3. Complimentary meals on duty.
4. Professional training and development opportunities both internally and externally.
5. Discounted hotel rates for friends and family, subject to availability and season.
6. Discounted rates for onsite activities and dining outlets.
7. Access to a worldwide rate of €100 within Relais & Chateaux properties.
8. Uniforms provided.
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