Order Processing Manager
Key Responsibilities:
* Oversee all aspects of processing goods inwards.
* Train team members involved in our fulfilment operations.
* Continuously monitor team performance and implement coaching and feedback strategies.
* Develop and optimise processes to improve efficiency and ensure error free operations.
* Handle problem-solving across various fulfilment-related issues, ensuring timely resolution and maintaining operational flow.
* Forecast HR requirements to plan for growth and for seasonal periods.
* Work closely with our customer service manager to ensure seamless operations and exceptional customer satisfaction.
* Operate our Order management system and Carrier software's.
* Manage return consignments, ensuring timely and accurate processing.
* Maintain accurate records across our operations to ensure compliance with company policies and procedures.
Requirements:
* No Experience is required in the fulfilment industry.
* Proven experience in managing teams
* High attention to detail with a focus on accuracy and quality control.
* Strong problem-solving skills and the ability to resolve operational issues quickly and effectively.
* Experience in recruitment, hiring and training employees in an operations setting.
* Excellent communication and leadership skills, with the ability to motivate and guide a team.
* Ability to work in a fast-paced and dynamic environment while maintaining high standards.
* Experience with fulfilment systems or software is a plus.