A panel will be formed to fill relief vacancies. Relief Porter: The post is part-time, and employment is on a relief basis.
The duties include, but are not limited to the following: Porters will carry out their duties in an efficient manner and be polite and courteous to customers in line with the Customer Charter. The duties that Porters will perform, under the direction and control of the Supervisory Staff in Customer Care / Corporate Performance and Change Management will include:
1. Reporting promptly for duty.
2. Wearing official issued uniform and footwear and being presentable at all times, this will include wearing name badges as part of Customer Care improvements.
3. Opening and locking of offices and switching off and setting of alarms as required.
4. Maintaining required checks on the security alarm system.
5. The general supervision of entrances, on a daily basis to check public areas (Concourse, Members Rooms, Ante room, Council chamber, Coffee dock, corridors and hallways at County Hall and Concourse, Meeting and Members Rooms, Hallways and corridors in Clondalkin) and ensuring that they are in a tidy condition. Ensuring doors are kept closed and building secure.
6. Maintenance of order in public areas and the surveillance of members of the public in the Concourse.
7. Use of the SafePass system to document visitors to SDCC and to ensure that no unauthorized person gains access to upper floors of the building or internal offices. Printing off pre-booked visitors passes and passes for those who arrive on the day.
8. Reserve spaces in the car park at the request of Supervisory Staff in Customer Care / Corporate Performance and Change Management.
9. Control of lifts as required. Training to be provided as necessary.
10. Control access and patrolling Council car park if and when required.
11. Handing out forms and answering minor questions from members of the public, acceptance of couriered items and tenders. Directing members of the public as necessary and conducting them to meetings with officials booked through the SafePass system if required.
12. The giving of assistance to persons entering or exiting the building requiring additional support.
13. Issuing of access cards to selected contractors.
14. Reception and checking of goods delivered as required and transmission of goods to correct floors / sections. Liaison with Civic Maintenance Staff to ensure deliveries to departments from stores as required.
15. Monitoring close-circuit T.V. system and taking appropriate consequential action such as alerting Security Staff. Calling Security Staff also in case of activation of panic alarms at any of the public desks.
16. Operating mobile radios / walkie talkie, as required.
17. Collection of morning post from the nominated postal office, sorting of incoming post and distribution of post to departments where scanning of post has not yet commenced. Liaison with staff of the Customer Care Center in this regard as more departments post is included in the Office automation project. Such post will include newspapers.
18. Collection of internal post and franking / preparation of external post in readiness for collection by An Post. This will include registered post and cheques from Finance. Porters are also required to collate postal statistics as required.
19. Providing messenger service if and when required.
20. Carrying out of duties in inclement weather conditions when necessary.
21. Providing cover for absent colleagues, including Library Attendants if required.
22. Supervision of distribution of staff newsletters and other publications to depot staff.
23. Undertaking any course of training organised by the Council which they are designated to attend.
24. Reporting to Supervisory Staff in Customer Care / Corporate Performance and Change Management on any irregularities that might adversely affect the carrying out of assigned duties. Reporting of incidents for recording by Supervisory Staff in the Customer Care incident book.
25. Maintaining confidentiality in all matters relating to Council business and ensuring that no files, records and so on are left in such a manner that unauthorized persons can obtain access to them.
26. Have due regard to Health, Safety and Welfare at Work legislation.
27. Such other duties as may be assigned from time to time by their superiors, including the working of overtime if required.
South Dublin County Council
County Hall
Tallaght
Dublin 24
D24A3XC
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