Description
POSITION DESCRIPTION
POSITION TITLE: Field Service Engineer (Optical)
DIV/DEPARTMENT NAME: Metrology and Analysis Systems Division (MAD)
REPORTS TO: Optical Inspection Service Manager
POSITION STATUS: Full-Time
WORK LOCATION: Leixlip, Ireland
FLSA STATUS (E or N): Non-Exempt
TRAVEL REQUIRED: Less than 20% (domestic and international)
POSITIONS SUPERVISED: n/a
POSITION SUMMARY
The Field Service Engineer (SFSE; Optical) is responsible for installing, troubleshooting, repair, and calibration of Hitachi Optical Inspection equipment at the customer site. FSEs maintain the following sub systems: electronic, electrical, mechanical, laser, optical, pneumatic, and point-to-point robots, and wafer transfer systems.
The FSE provides the following customer support functions:
* Supports all customer requirements including daily pass down
* Meets availability requirements and improves PM efficiency
* Timely and regular communication to the customer and TSG during issue troubleshooting and repairs
* Supports technical escalations and utilizes problem-solving documentation to report on escalation activity.
* On Call support
* Attention to critical and chronic product issues
* Responds to issues promptly with a defined resolution/action plan, due dates, and personal accountability
* Provides proactive independent support, avoiding multiple requests from management
* Provides training to other engineers and/or customers
* Completes all paperwork and admin functions ahead of deadlines per established guidelines
Note: Indicate functions following each responsibility/requirement description:
Key: {E} Essential Functions {NE} Non-Essential Functions
PRIMARY RESPONSIBILITIES
* Protect and maintain company property (i.e., traveling inventory, company care, test equipment, tools, etc.)
* Respond to service calls from customers in a timely manner, per service department policies
* Set and keep appropriate schedules for service on the assigned equipment
* Maintain appropriate records of all work performed and training received
* Provide highly detailed documentation for the purpose of problem resolution and/or engineer training
* Provide training to less experienced engineers
* Drive to multiple customer sites and Hitachi High Technology America (HTA) offices as directed by management
* Portray professionalism and pride in appearance while conforming to policy
* Provide a positive attitude to all employees and customers
* Complete assigned On the Job Training (OJT), with the goal of instrument certification
* Manage and maintain traveling inventory according to department policy and procedure
* Flexible working hours that occasionally includes authorization to work from home or work off-site
* Complete assigned formal training with a grade of 80% or better on all tests
* Maintain a professional appearance and demeanor at all times, especially when interacting with other employees, management, and customers
* Other duties as assigned
EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS
* Bachelor of Science degree in Electronics Engineering, Electrical Engineering, Physics, Mechanical or Chemistry (or other STEM related field)
* Or equivalent combination of education and experience, such as military or semiconductor industry experience.
EXPERIENCE and TRAVEL REQUIREMENTS
* Preferred industry/product/education related experience:
* Patterned and/or un-patterned brightfield/darkfield optical defect review systems experience
* Optics and alignments, Lasers, Mechanical Systems, Robotics, Advanced Calibration Techniques, Electronics, Software
* Minimum of two (2) years of experience using test equipment such as: digital volt meters, oscilloscopes, hand tools, and computers
* Minimum of two (2) years of experience disassembling and assembling intricate parts as related to selected instruments
* Willingness to travel: approximately 20% domestic and/or internationally
KNOWLEDGE, SKILLS, and/or ABILITIES REQUIREMENTS
* Basic Knowledge and understanding of Physics and Chemistry
* Demonstrated ability to work independently with limited supervision
* Ability to comply and adhere to company policies
* Must be eligible for and receive company credit card
* Knowledge of analog and digital circuitry as applied to our equipment
* Must have and retain a valid driver’s license in resident State, have an acceptable driving record, and be insurable by our insurance company
* Demonstrate strong work ethic
* Demonstrate strong verbal and written communication skills with management, co-workers, internal and external customers
* Ability to effectively communicate information to customers and manager regarding service activities and schedules
* Ability to work without instructions
* Ability to perform moderately complex service calls relating to instruments learned
* Ability to complete system installation including Advanced Customer Training
* Ability to perform OJT or classroom training to other Field Service Engineers on basic system level troubleshooting
* Ability to work from schematics using various test equipment and mathematical calculations specific to electronics
* Ability to effectively interface with customers, service department personnel and others
* Ability to provide preventive maintenance and emergency service on several instruments or product lines
* Ability to completely install specified instruments
* Ability to give Advanced Customer training
* Ability to use a laptop computer, monitor, keyboard, and mouse with or without accommodations
* Ability to use a telephone, smartphone device, copy machine, fax machine, and other office equipment with or without accommodation
* Ability to comply with all corporate safety requirements and directives
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