About the Role
An exciting opportunity has become available to join the Motor Casualty Claims Team in Aviva as a Senior Technical Advisor.
Responsibilities
* Manage a portfolio of complex Motor Insurers Bureau of Ireland (MIBI) and Insurer Concerned claim files.
* Be a support and technical referral point for team members on complex queries.
* Support senior management in the implementation of claims strategies as agreed by claims management.
* Participate and support the Risk & Governance management on behalf of the team.
* Act as a point of escalation for individual cases within relevant authorisation limits.
* Ensure claims estimates for assigned portfolios within the team are accurate and reflect the up-to-date known position.
* Manage payment authorisation process and quality assurance programme for the team.
* Willingness to travel to attend court and support wider casualty settlement strategy when required.
Requirements
* APA in Personal and Commercial General Insurance/CIP Qualified.
* Comprehensive understanding of claims handling, legal processes, MIBI Agreements and the CPC.
* High level of initiative and ability to make real time decisions based on changing information.
* Problem solving expertise in managing the expectations of customers, intermediaries and third parties and their legal representatives.
* Understanding of the litigation process from District Court to High Court Level.
* Successfully able to manage conflict resolution at personal and stakeholder level to ultimate resolution.
* Ability to analyse Data and MI to improve performance.
What We Offer
* A competitive market leading salary depending on skills, experience, and qualifications.
* Generous pension (employee contribution matching of up to 14% if you contribute 8%).
* Annual performance related bonus and pay review.
* Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
* Free car parking.
* Generous Health & dental insurance contributions after six months.
* Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.
* Cycle to Work benefit scheme.
* TaxSaver Travel Scheme.
* FAMILY FRIENDLY BENEFITS:
o Family friendly parents (matching paternity and maternity leave) and carers leave.
o Up to 40% discount for some Aviva products plus discounts for Friends and Family.