Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS - Information Technology (IT)Management LevelAssociateJob Description & SummaryThis role concerns the provision of AV support services to internal clients. Key areas supported include; security compliance, laptop and AV equipment maintenance, room set-up and controls, audio and video conferencing and in-meeting support services under strict control by agreed deadlines.The position requires a high level of competency relating to core IT capabilities including troubleshooting, communicating solutions, quality control, task management, inter-team dependencies and client management.Purpose-led work you’ll be part ofAs an Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: To provide a very client focussed and dedicated support service to include:In room meeting & event support and setupProduct expertiseEquipment control and maintenanceIssue diagnoses, escalation and ticket management Meeting service targets and managing customer expectationAssist users connect to MS Teams, WebEx, video conferencing calls & MS townhall.Plan AV requirements in advance of upcoming meetings or eventsPlan maintenance with 3rd party supportDeveloping and delivering specific AV training to team members Event activitiesSet-up of stage and mixing deskTesting microphonesTesting visuals from laptops, tabletsManaging speakers and event organisers, ensuring your clear in what you can provide versus their expectations. Striving to provide the best service.Planning for the unexpected during eventDismantle of equipment post event and ensuring the rooms are returned to their normal useDocumentationMaintaining procedural and technical documentationDeveloping and communicating fixes to complex problemsDeveloping user guides and related materialMeeting preparation, minute recording and distribution (as required) Lead/Contribute to ProjectsDeliver required audio visual products or services. The above is not an exhaustive list and will include completing any other reasonable task requested by management, which may include tasks outside the normal scope of this position.Experiences and skills 3rd level related qualificationMinimum of 3-4 years’ experience in the focused use of AV hardware and software for a business in a medium to large company. Planning, organisational and strong interpersonal skillsAbility to work under pressure, meet deadlines and respond to changing prioritiesAbility to prioritize client needs and deliver high-quality serviceTechnical skills required: A high level of competence in the use and support of a range of AV software & hardware productsExperience with Crestron, AMX hardware and AVoIP (Audio Visual over IP)Good understanding of IT/AV NetworkingKnowledge of PowerPoint, Google Slides, MS Teams, MS Townhall, WebExLive event sound (microphones, laptops, tablets) and visual mixingIssue diagnoses, escalation and ticket management Video conferencing and audio-conferencing knowledgeAbility to apply past AV experience to current situation to resolve issues and/or provide recommendationPC, MAC and iOS knowledge and ability to troubleshoot basic issuesExperience supporting live broadcasts & webcasts CTS qualification (desirable)Dante qualification (desirable)AV Security experience (desirable)AV Project experience (desirable)Knowledge of Cisco Room Series equipmentUnlock your potential with PwC Irelandencouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.Enjoy PwC’s perksWe reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. (https://www.pwc.ie/careers-ie/life-at-pwc.html).Being appreciated for being youOur most valuable asset is our people and we recognise you for it - ensuring you feel like you belong and that you are valued and rewarded for the great work you do everyday. PwC is an equal opportunities employer and creating a diverse workforce that is representative of the communities we serve is hugely important to us.We believe this so much that we have signed up for the Business in the Community Inclusive Workplace Elevate Pledge. (https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/)Our Inclusion First strategy puts inclusion at the heart of our culture - supporting an environment where individuality is embraced, diversity is celebrated and inclusion is valued. Check out our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie.Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you!We will ensure that everyone is supported throughout and, if required, provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information.Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsAcoustical Engineering, Acoustical Engineering, Active Listening, Audio Design, Audio Editing, Audio Mixing, Audio Recording, Audio Systems, Audio Visual (AV), Audio Visual Services, Audio Visual System Automation, Audio Visual System Calibration, Audio Visual System Programming, Broadcast Engineering, Broadcast Programming, Broadcast Systems, Communication, Data Capture, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Interactive Audio, Live Audio, Optimism {+ 8 more}Desired Languages (If blank, desired languages not specified)Travel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End Date