Client:
Location:
Waterford, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
5168d919e5a1
Job Views:
4
Posted:
06.02.2025
Expiry Date:
23.03.2025
Job Description:
Audi Waterford are currently seeking a service advisor to join our dedicated team.
Our service advisors provide the link between our highly skilled workshop technicians and our customers during a service visit and act as our retail centre's frontline in delivering customer focused service.
The role requires you to assist in the service department in a professional manner to ensure excellent customer service to internal and external customers.
Duties and responsibilities
1. Act as the first point of contact with customers either by telephone, email or face to face seeking to convert customer queries into, when appropriate, service bookings.
2. Generate appropriate documentation in relation to the service booking.
3. Meet and greet all customers promptly in a professional and courteous manner.
4. Dealing with the receiving of, and the handback of a vehicle to the customer.
5. To agree cost and deadlines with the customer whilst also clarifying issues relating to the service/repair.
6. Check on progress of services to vehicles throughout the day and contact customers to communicate and receive approval and authorisation regarding any changes in the cost-estimate, promised time of delivery or recommended services.
7. Work as part of a team efficiently and professionally.
8. Liaising with other teams in the business, management, reception, warranty, parts, sales.
What we are looking for:
1. Professional appearance and good work ethic.
2. Ability to prioritise, multi-task and manage time effectively particularly at peak times.
3. Ability to work on own initiative or as part of a team.
4. Good attention to detail for recording all relevant information in documentation and systems.
5. Demonstrate a strong interest and knowledge of the motor vehicle industry.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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