About the roleBACKGROUNDTesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland’s Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to developing individuals' talents and supporting professional development as a dynamic business that values people with strong leadership skills and an entrepreneurial attitude.THE ROLETesco Ireland is currently seeking to appoint a Line Manager for ______ who will have responsibility for supporting and leading a department and a team of people to deliver the best shop for our customers.KEY ACCOUNTABILITIESLead and coach your team to deliver the best Shopping Trip for customers by ensuring great service, standards and availabilityDeliver all key performance indicators for your departmentsLead a team, making decisions every day that support them to do their jobsDeliver the training plan, ensuring all colleagues receive quality training, are validated to do their job and have an up to date training cardEnsure all the processes; routines and systems for your departments are completed accurately and at the right timePlan every seasonal, trade driving and promotional activities to achieve maximum sales, impact and presentationResponsible for all safe and legal routines for my departments, ensuring plans are in place to address any identified issuesEnsure that colleagues understand the importance of the “what” and the “how”, have objectives, regular reviews, career discussions and a live PDPProvide regular coaching and feedback across the store, improving the skills of your teamCoach my team, giving them the confidence to call out behavioural issues and improve the shopping trip for customersCreates an environment that encourages innovation and personal growthRole models a culture where customers love to shop and colleagues love to workYou will be responsible forAlways put the customer first and consider them in everything you do.Get to know your customers and serve them with pride.Help to ensure products and services are available for customers at all times.Handle all products with care to maintain quality and ensure they reach the customer in the best condition.Keep the shop floor and back areas clean and tidy at all times.Using the training you receive, follow department routines and processes.Follow all company policies and adhere to Health and Safety routines.Whilst you will have a core role, you may be asked to support your colleagues by helping in other departments.You will needEXPERIENCEMust have previous management experienceFor the ‘Line Manager’ role you have a demonstrated track record of:Being passionate about delivering the right way for customers and colleaguesBeing adaptable and agile in your thinkingDelivering key objectives in a fast paced environmentBeing the ‘Go To’ person for all queries for your departmentShaping and influencing at the most senior levelPrevious Retail Experience preferredLEADERSHIP SKILLS & STYLEYou make time to build strong relationships with colleagues inside and outside of my store. I work collaboratively with my team to deliver resultsYou are warm and welcoming in every interaction with colleagues and customers – putting people at the heart of everything that I do. I take time to see hear and recognise others. Colleagues see me being myself, sharing my passion and enthusiasmYou use energy and resilience to keep momentum going when working in challenging environments. I make tough decisions when there is no right answer, staying true to my personal valuesYour colleagues see me doing the right things when things are going well and when times are tough. I know how to be at my best and inspire confidence in those around meYou encourage others to think differently, providing an environment where creativity and new ideas are welcomed. I am keen to help deliver new initiatives, providing feedback on how they could be further improvedA humble leader who lives the Tesco’s valuesWhat’s in it for youWe offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:Competitive SalaryBonus Scheme*Colleague Clubcard 10% discount (including a 2nd card for a family member)*Life AssurancePension Scheme*Save As You Earn Scheme*Paid Family LeaveBike to WorkLong Service AwardsCommuter SchemeWellbeing Initiatives*Entry requirements and rules of the scheme applyAbout usOur vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day”. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet. Through initiatives like the Tesco Community Fund, our association with Children’s Health Foundation, our partnership with FoodCloud and our Stronger Starts programme, we have supported over 21,000 community groups, raised over €7.5 million for medical equipment, and provided almost 15 million meals nationwide, to those living in food insecurity.Tesco has operated in the Irish retail market since 1997, and with 163 stores nationwide, we employ over 13,000 people in cities and towns around Ireland, supporting almost 45,000 jobs directly and indirectly. We partner with over 500 Irish suppliers - of which almost three-quarters are small and medium enterprises - which in turn supports almost 13,000 farming families around Ireland. Tesco is the single largest buyer of Irish food and drink in the world, buying €1.6 Billion a year; more than any other single country in the European Union, more than even the USA which you perceive as a massive buyer of Irish food.We work closely with suppliers across Ireland who are dedicated to making the best products for our customers and this is reflected in the numerous awards our products have won over the years including Blás Na hÉireann, World Steak Challenge and Great Taste Awards.We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. It is embedded in our values: we treat people how they want to be treated. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. We’ve taken steps to ensure our stores are places where everyone feels welcome to shop too, with colleagues all trained to support those with a visible or hidden disability through the Sunflower Lanyard programme.We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.We have embraced a blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us about how this can work for you.
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