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Who are we
FulcrumDigital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.
The Role
* Plan, manage, and oversee all aspects of a Production Environment.
* Define strategies for Application Performance Monitoring and Optimization in the production environment.
* Respond to incidents and improvise the platform based on feedback, measuring the reduction of incidents over time.
* Ensure that batch production scheduling and processes are accurate and timely.
* Perform ad hoc requests from users such as data research, file manipulation/transfer, and research of process issues.
* Take a holistic approach to problem-solving by connecting the dots during a production event through the various technology stacks that make up the platform to optimize meantime to recover.
* Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
* Analyze ITSM activities of the platform and provide feedback loops to development teams on operational gaps or resiliency concerns.
* Support services before they go live through activities such as system design consulting, capacity planning, and launch reviews.
* Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.
* Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
* Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
* Work with a global team spread across tech hubs in multiple geographies and time zones.
* Ability to share knowledge and explain processes and procedures to others.
Requirements
* Experience in Linux.
* Knowledge of ITSM/ITIL.
* Good to have experience in industry-standard CI/CD tools like Git/BitBucket, Jenkins, Chef.
* Experience with scripting, pipeline management, and software design.
* Solid grasp of any databases - Cassandra/Postgres/Oracle. Strong fundamentals in writing SQL queries.
* Experience in PCF (Pivotal Cloud Foundry).
* Knowledge in Kafka.
* Knowledge in using any monitoring tools - DynaTrace/Splunk/Grafana.
* Support experience for Event Framework/Event Driven Applications/Java/J2EE/Spring/Spring Boot based applications, cloud-based microservices.
* Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
* Ability to help debug and optimize code and automate routine tasks.
* Ability to support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
* Appetite for change and pushing the boundaries of what can be done with automation.
* Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
* Experience designing and implementing an effective and efficient CI/CD flow that gets code from development to production with high quality and minimal manual effort is desired.
* Good handle on Change Management and Release Management aspects of Software.
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