PFH Technology Group is seeking a Level 2 IT Field Service Engineer to join our collaborative working team in Dublin.
**Full Driving License Required**
Duties Include:• Providing L2 Support onsite to our clients• Meeting our SLA’s by resolving Ticketing and Service requests• Working closely with the client’s IT Team on-site• Take personal responsibility for ensuring an excellent relationship with the client• IT problem solving and communicating with non-technical clientsSome Desired Technical Experience:• Windows Server (All OS) essential• Desktop / Laptop hardware skills• Service hardware technologies• Microsoft Hyper-V• Excellent knowledge of Office 365• Microsoft Apps (Teams, SharePoint, One Drive)• Active Directory User, Group and Permission Management• TCP/IP, DNS, Firewalls (SonicWALL), VPNs• Familiar with backup software and solutions (Veeam, Arc Serve, Commvault,Backup Exec)• Previous experience providing Remote and/or Deskside client support.• Windows 7 & Windows 10 troubleshooting and support in a business environment.
Skills Required:• An ability to communicate verbally and via email with all customers in simple and understanding manner• An ability to follow through and close out all issues to customers’ satisfaction• An ability to assess each user’s IT knowledge levels• Being able to work under pressure• An ability to think logically• Good analytical and problem-solving skills• Good interpersonal and customer care skills• Good accurate records keeping• Willingness to learn in a fast-paced environment• Professional and flexible attitude
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway