Job Description
We are seeking a highly skilled and motivated professional to join our Charles River Development team as a Client Onboarding Manager.
Purpose and Function
This role will be part of the growing CRD Onboarding team, responsible for managing client applications, supporting and enhancing clients' operational use of the Charles River IMS (CR IMS) systems.
Responsibilities:
* Understand new client onboarding and implement the CRD system for new projects
* Oversight of issue resolution and support clients during the project/onboarding phase
* Design new complex job schedules for clients BOD/EOD batch for business operations
* Escalate issues to Senior Management using sound judgment
* New client assimilation and transition
* Troubleshooting and issue resolution
* Monitoring of Client Open Issues Lists to ensure accuracy, completeness, timely, and proper progress on and resolution of issues
* Periodic communications with Clients assigned to staff to monitor Client satisfaction and make improvements where appropriate during the Onboarding process
Required Competencies:
* Track record of working in a high-growth, mission-critical financial software-based operations and support environment
* Hands-on capability to undertake basic investigative activities on RDBMS such as writing and running queries and data investigations, basic performance diagnosis, basic administration functions
* Experience with automation using any scripting languages such as Python/Power Shell/Windows Batch etc.
* Working knowledge of any industry-standard complex job automation technologies and proven skill to code complex job schedule
* Experience in managing and installing mission-critical production software application in a SaaS environment
* Understanding of Infrastructure as Service cloud providers such as Azure/AWS cloud is mandatory
* Bachelor's degree 3+ years' experience managing and supporting mission-critical production software applications
Ideal Competencies/Experience:
* Experience with any of the following software is desired, in order of preference: 1) Charles River IMS, 2) Non-Charles River Trade Order Management software, 3) Middle or Back Office trading applications, or 4) Financial applications
* Experience or familiarity with servers and basic networks is preferred
* Experience with the following is beneficial: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX