Locations: Boston, Massachusetts, Dublin 2, Ireland, London, England, Kilkenny, Ireland, Quincy, MassachusettsWho we areState Street is a global provider with $41.8 trillion in assets under custody and/or administration and $4.1 trillion under management.* Our investment servicing business provides solutions to some of the worlds most sophisticated institutional investors through our enterprise outsourcing capabilities, underpinned by our integrated front-to-back State Street Alpha SM platform.Global Delivery manages our custody, accounting, fund administration, alternatives, middle office, transfer agency and securities operations. Our team of close to 30,000 employees operate across 22 countries around the world delivering integrated solutions to support our clients as they grow and innovate creating better outcomes for the people they serve.* Figures as of Q4 2023Why this role is important to usThe Head of Tax Services is responsible for leading, managing and developing a team of ~600 professionals located in different countries around the world focused on delivery of custody, fund and other tax administration services to clients across multiple markets and tax domiciles.This team provides a variety of tax preparation, reporting and filing services on behalf of clients in accordance with our tax product catalogue. This includes withholding tax, capital gains tax, fund level tax, investor level tax, VAT, stamp duty, FATCA, CRS and other agreed tax services.The Head of Tax Services is responsible for working with our Product and Technology teams to develop and deliver services in accordance with jurisdictional requirements underpinned by robust technology capabilities and strong governance of third party professional tax services firms.What you will be responsible forTax services performance and delivery to clients in accordance with all contractual and service level agreementsHigh standards of accuracy and timeliness, delivering services efficiently and with a continuous focus on improving quality and productivityOperating policies, procedures and controls are documented, adhered to and compliant with relevant SOC/ISAE controls and regulatory requirementsKey metrics, performance and risk indicators to track volumes, manage growth, service delivery quality, cost, productivity, efficiency and riskFinancial performance to operating plan, accurate forecasts, and active management of headcount and expenses to achieve agreed efficiency targetsProfessional development and management of client relationships, conducting operational service reviews regularlyRepresentation of global tax teams at client meetings, presentations and due diligence reviewsThorough review of new business and service requests including operating model design, resource and technology requirements and risk assessmentBest in class, scalable operating models leveraging global process standards and strategic technology platformsOptimal organization and resources available for growth, onboarding, conversions, regulatory and other major projectsEngagement with technology and vendors on functional specifications, testing and delivery of new applications and/or software upgradesEffective team building, training, development, talent and succession planning focused on performance and stretch goalsTimely information sharing with executive management, legal entity boards, and second and third lines of defense regarding operational and service issues, risks and eventsAwareness of relevant business and product developments, market trends and regulatory changes impacting operations, clients and market participantsDevelopment and execution of agreed business plans providing input into the formulation of Global Delivery, Technology and Operations global strategySupport for control, risk, compliance/ethics and internal audit reviews or inspections with no open or overdue actions for Tax ServicesManagement of requests for information from external auditors, legal advisors, regulators and other parties in compliance with local and corporate policiesManagement of conflicts of interest in accordance with corporate policy, maintaining high standards of integrityCompliance with corporate and local policies and procedures, focusing on health and safety, operational risk, resiliency and business continuityWhat we valueA proven track record in tax at a senior level in asset servicing or professional practiceOver 15 years' experience running tax services operations teams within financial servicesStrong technical knowledge of custody and fund taxation, associated laws and regulationsEnterprise leadership skills managing client service delivery and business growthExperience interfacing at a senior level with clients, service providers and regulatorsStrong team leadership, coaching, mentoring, communication and presentation skillsFocus on talent management, optimizing technology and managing operational riskEnergy, enthusiasm and an obsession with service quality and delivering to our clientsAn ability to think strategically, managing complexity, change and multiple prioritiesA successful track record of delivering major operational or platform improvementsA relevant graduate degree or masters qualification that can be leveraged in this roleAbout State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action employer.Salary Range:The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.Job Application Disclosure:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.End Date: February 28, 2025For further information, and to apply, please visit our website via the “Apply” button below.
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