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Key Responsibilities
* Lead Qualification: Own the inbound lead process to ensure timely personalized engagement.
* Customer Relationship Management: Build trust & loyalty by liaising with SPs & clients, handle their concerns, and promote retention, expansions.
* Knowledge Expert: Become a trusted advisor by supporting the sales team, clients & SPs with the provision of relevant sales resources tailored to specific needs, case studies, video testimonials, vertical industry updates, etc.
* Sales Support: CRM Hygiene - Salesforce: Mandatory accurate and up-to-date documentation of all customer account details, including opportunities, commitments, key discussions, and records of customer visits or calls.
* Assist with RFI’s/RFP’s/Sales Proposal process.
* Planning: Assist senior Salespeople to create a sales plan to meet or exceed quota.
* Reporting: Maintain and interpret Power BI and Salesforce reports.
* Forecasting: Assist with weekly sales forecast.
* Market: Regularly enhance knowledge and insight into the best practices and trends within the industry.
* Sales SLA’s: Ensure timely delivery of services and handle any related issues.
* Demonstrations: Assist the Process with Pre-Sales engineers in the progress and delivery of demos.
* Team engagement: Proactively share ideas to improve the sales processes and contribute to the effectiveness of the sales team.
About You – Essential Qualifications
* Bachelor’s degree in business, Marketing, or a related field.
* Previous experience in a sales support or coordination role, preferably in a SaaS or tech environment is beneficial but not mandatory.
* Experience working with ECM systems.
* Excellent organizational and time-management skills. Keen sense of urgency responding to customers in a timely manner, keeping to SLA’s.
* Communication skills – ability to effectively communicate to both technical and non-technical individuals, via Teams, Zoom, email, etc.
* Ability to prioritize effectively in a fast-moving environment.
* Attention to detail and a proactive approach to problem-solving.
* A growth mindset.
* Highly organized with strong multi-tasking capabilities and attention to detail.
* Proactive, self-motivated & ability to work independently & collaboratively within a team.
* Proficiency in Microsoft Office and CRM systems; experience with CPQ systems is a plus.
* Languages: C2 (Proficiency) English and French.
* Ability to work 10:00 AM - 7:00 PM GMT.
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